At a Glance
- Tasks: Lead and develop a high-performing remote support team to enhance customer experience.
- Company: Fast-growing tech company in the fuel and energy sector with strong investment.
- Benefits: Fully remote work, competitive salary, and the chance to shape a key function.
- Other info: Opportunity to influence change and drive improvements without bureaucratic constraints.
- Why this job: Make a real impact by building a world-class support organisation from the ground up.
- Qualifications: Proven experience in support leadership and team scaling in dynamic environments.
The predicted salary is between 59400 - 72600 £ per year.
We’re working with a high-growth technology business in the fuel & energy sector that’s scaling fast — and they’re looking for a Head of Support to take their customer support function to the next level. This isn’t about “keeping the lights on.” It’s about building a support organisation that scales, inspires, and delivers a world-class experience to customers who rely on this technology every single day.
What you’ll be doing:
- Setting the vision and strategy for a growing support function
- Leading and developing a high-performing, fully remote team
- Driving improvements in speed, quality, and customer satisfaction
- Championing new tools, processes, and smarter ways of working
- Acting as the customer voice across the business, influencing change
What we’re looking for:
- A proven support leader with experience scaling teams in fast-moving environments
- Someone equally comfortable setting strategy and rolling up their sleeves
- Data-driven and commercially minded, with a focus on measurable outcomes
- A natural coach who brings out the best in people
- Above all, someone who is passionate about delivering an exceptional customer experience
- Someone who has experience and is comfortable conducting 2nd line support duties when needed
Why this role?
You’ll join a company that’s scaling quickly, has strong investment, and is already making a huge impact in its space. This is your chance to shape a function, own the strategy, and make a real difference — without being held back by legacy processes or endless red tape.
Employment type: Full-time
Job function: Information Technology
Industries: IT System Custom Software Development
Head of Support in London employer: Oho Group Ltd
Join a dynamic and rapidly growing technology business in the fuel and energy sector, where you will have the opportunity to lead and shape a high-performing support team in a fully remote environment. With a strong focus on employee growth and innovation, the company fosters a collaborative work culture that values your input and encourages you to drive meaningful change. Enjoy the benefits of flexible working arrangements, a commitment to customer excellence, and the chance to make a significant impact in a fast-paced industry.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Support in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Oho Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Oho Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Support in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Oho Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Oho Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Oho Group Ltd!
How to prepare for a job interview at Oho Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
