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For Companies At a Glance
- Tasks: Lead and develop a high-performing remote support team to enhance customer experience.
- Company: Fast-growing tech company in the fuel and energy sector with strong investment.
- Benefits: Fully remote work, competitive salary, and the chance to shape a key function.
- Why this job: Make a real impact by building a world-class support organisation from the ground up.
- Qualifications: Proven experience in support leadership and team scaling in dynamic environments.
- Other info: Opportunity to influence change and drive improvements without bureaucratic constraints.
The predicted salary is between 36000 - 60000 £ per year.
We're working with a high-growth technology business in the fuel & energy sector that is scaling fast — and they are looking for a Head of Support to take their customer support function to the next level. This isn't about "keeping the lights on." It's about building a support organisation that scales, inspires, and delivers a world-class experience to customers who rely on this technology every single day.
What you'll be doing:
- Setting the vision and strategy for a growing support function
- Leading and developing a high-performing, fully remote team
- Driving improvements in speed, quality, and customer satisfaction
- Championing new tools, processes, and smarter ways of working
- Acting as the customer voice across the business, influencing change
What we're looking for:
- A proven support leader with experience scaling teams in fast-moving environments
- Someone equally comfortable setting strategy and rolling up their sleeves
- Data-driven and commercially minded, with a focus on measurable outcomes
- A natural coach who brings out the best in people
- Above all, someone who is passionate about delivering an exceptional customer experience
- Someone who has experience and is comfortable conducting 2nd line support duties when needed
Why this role?
You'll join a company that is scaling quickly, has strong investment, and is already making a huge impact in its space. This is your chance to shape a function, own the strategy, and make a real difference — without being held back by legacy processes or endless red tape.
Employment type: Full-time
Job function: Information Technology
Industries: IT System Custom Software Development
Head of Support in London employer: Oho Group Ltd
Contact Detail:
Oho Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in support roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Create a portfolio or a presentation that highlights your achievements in previous support roles. This can really set you apart when you're chatting with potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to support leadership. Think about how you've driven improvements in customer satisfaction and be ready to share specific examples.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Head of Support in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Head of Support role. Highlight your experience in scaling support teams and any specific achievements that align with the job description. We want to see how you can bring your unique flair to our growing team!
Showcase Your Leadership Skills: As a proven support leader, it’s crucial to demonstrate your ability to lead and develop high-performing teams. Share examples of how you've inspired your team and driven improvements in customer satisfaction. We love seeing real-life stories that showcase your coaching style!
Be Data-Driven: Since this role is all about measurable outcomes, don’t forget to include any data or metrics that illustrate your success in previous roles. Whether it’s improving response times or increasing customer satisfaction scores, we want to see the numbers that back up your claims!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at Oho Group Ltd
✨Know the Company Inside Out
Before your interview, dive deep into the company's mission, values, and recent developments in the fuel and energy sector. Understanding their growth trajectory and how they position themselves in the market will help you align your vision for the support function with theirs.
✨Showcase Your Leadership Style
Be ready to discuss your approach to leading remote teams. Share specific examples of how you've developed high-performing teams in fast-paced environments. Highlight your coaching techniques and how you inspire others to deliver exceptional customer experiences.
✨Bring Data to the Table
Prepare to talk about how you've used data to drive improvements in customer satisfaction and operational efficiency. Have metrics or case studies ready that demonstrate your ability to make data-driven decisions that lead to measurable outcomes.
✨Emphasise Your Customer-Centric Mindset
Articulate your passion for customer experience clearly. Discuss how you've acted as the 'customer voice' in previous roles and influenced change within the organisation. This will show that you understand the importance of putting customers at the heart of support strategies.
