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- Tasks: Troubleshoot technical inquiries and collaborate with the engineering team to enhance customer service.
- Company: Fast-growing fintech start-up in London with a dynamic culture.
- Benefits: Opportunity to shape support functions and grow with the company.
- Why this job: Join a rapidly growing platform and make a real impact on customer experience.
- Qualifications: About 2 years of technical support experience and strong problem-solving skills.
- Other info: Exciting environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 43200 £ per year.
A fast-growing fintech start-up in London is seeking a Support Engineer to enhance their customer service operations. You will troubleshoot technical inquiries, collaborate with the engineering team, and influence product improvements.
Ideal candidates have about 2 years of experience in technical support, excellent problem-solving abilities, and familiarity with APIs and integrations.
This role offers a chance to shape the support function in a dynamic environment while rapidly growing the company.
Fintech Support Engineer — Shape a Fast-Growth Platform employer: Oho Group Ltd
Contact Detail:
Oho Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fintech Support Engineer — Shape a Fast-Growth Platform
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled technical issues in the past. This will demonstrate your ability to handle the challenges of a Support Engineer role.
✨Tip Number 3
Familiarise yourself with APIs and integrations before the interview. Brush up on relevant tools and technologies so you can speak confidently about them. It’ll show you’re serious about the role and ready to hit the ground running!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you prepare for interviews and make your application stand out. Let’s get you that job!
We think you need these skills to ace Fintech Support Engineer — Shape a Fast-Growth Platform
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and problem-solving. We want to see how your skills align with the role of a Support Engineer, so don’t be shy about showcasing your familiarity with APIs and integrations!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our fast-growing fintech start-up and how you can contribute to enhancing our customer service operations. Let us know what makes you the perfect fit!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical inquiries in the past. We love seeing candidates who can think on their feet and come up with effective solutions, so share those success stories with us!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we’ll make sure your application lands in the right hands. Don’t miss out on this opportunity to shape our support function!
How to prepare for a job interview at Oho Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around APIs and integrations. Be ready to discuss specific examples of how you've solved technical issues in the past, as this will show your problem-solving abilities.
✨Show Your Collaborative Spirit
Since you'll be working closely with the engineering team, highlight any experiences where you've successfully collaborated with others. Share stories that demonstrate your ability to communicate effectively and work as part of a team.
✨Understand the Company’s Vision
Research the fintech start-up and understand their mission and values. This will help you align your answers with what they’re looking for and show that you're genuinely interested in shaping their support function.
✨Prepare Questions That Matter
Think of insightful questions to ask during the interview. Inquire about their current challenges in customer service or how they envision the support role evolving. This shows your enthusiasm and willingness to contribute to their growth.
