At a Glance
- Tasks: Lead customer communications strategy and optimise messaging across all channels.
- Company: Join Ohme, a fast-growing cleantech company transforming energy and transport.
- Benefits: Competitive salary, private health insurance, pension scheme, and flexible working.
- Other info: Dynamic, inclusive culture focused on sustainability and global growth.
- Why this job: Make a real impact in the clean energy revolution while enhancing customer experiences.
- Qualifications: 5+ years in customer communications with experience in consumer tech preferred.
The predicted salary is between 50000 - 60000 € per year.
Ohme is on a mission to accelerate the global transition to clean, affordable energy. We do that by serving as an integrated hardware and software smart-grid platform, focused on the residential EV charging market. The worlds of energy, transport and artificial intelligence are colliding and Ohme is at the heart of this new era. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core. Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands. We are scaling up the business and are building out the team for rapid growth.
If you’re interested in joining a fast-growing cleantech venture on a data and AI-first journey to speed up the global transition to clean, affordable energy, read on! We are looking for a talented and creative Customer Communications Manager to help us design, implement and optimise customer-facing communications as part of our Customer Operations Team. At Ohme, the customer experience is a strategic asset. You'll be the one who helps keep that standard high.
What you will be doing:
- Own and execute the customer communications strategy across all our Customer Operations channels ensuring consistency and clarity.
- Develop, write, and continuously optimize call scripts, templates, and knowledge base content.
- Oversee helpdesk content, product manuals, and technical support resources, keeping everything accurate, easy to navigate, and up to date.
- Analyse performance metrics to identify improvements and drive better customer outcomes across a variety of communications platforms.
- Collaborate with Operations, Training & Enablement, Product teams to align messaging with business needs.
- Act as the central point of contact for all customer-facing messaging and support major updates, launches, and incident communications.
Who you are:
- 5+ years of experience in a customer communications, customer marketing, or customer service role, ideally within a consumer tech or high-growth brand.
- Experience or knowledge of Customer Contact centres (desirable).
- Hands-on experience with CRM platforms (e.g. Salesforce, Customer.io, or similar) and a track record of building effective communication programmes.
- A self-starter who is confident and collaborative communicator - you thoughtfully engage stakeholders to build and execute a vision.
- Data-driven at your core – you use data to make impactful plans and decisions.
- Highly adaptive to AI and new technologies to assist with content creation.
You’ll get to work in a fast-paced and rapidly growing scale-up with global ambitions that is cutting edge, passionate about sustainability and seeks to make the world a better place.
Benefits:
- Competitive salary and bonus.
- London Office - 3 days a week in the office.
- Private Health Insurance.
- Pension Scheme.
- Life Assurance Scheme with death in service benefit of 4x salary.
- Income Protection Scheme for long term illness.
- Ride to Work Scheme.
- Payroll Giving Scheme.
- Season Ticket Loan to spread cost of travel over 12 months.
- Eye Test every 2 years.
Ohme is an equal opportunity employer. Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included.
Customer Communications Manager employer: Ohme
Ohme is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets sustainability. As a fast-growing cleantech scale-up, we prioritise employee growth through collaborative projects and a culture that values diversity and inclusion. With competitive benefits including private health insurance, a pension scheme, and a commitment to work-life balance, Ohme is dedicated to empowering its team members while driving the global transition to clean energy.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Communications Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Ohme or similar companies. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Show off your skills in real-time! If you get the chance, ask for a brief presentation or a case study during the interview. This is your moment to shine and demonstrate how you can elevate customer communications.
✨Tip Number 3
Be ready to discuss data! Since being data-driven is key for this role, come prepared with examples of how you've used metrics to improve customer communication strategies in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our mission at Ohme.
We think you need these skills to ace Customer Communications Manager
Some tips for your application 🫡
Show Your Passion for Clean Energy:When you're writing your application, let your enthusiasm for clean energy and technology shine through. We want to see how your values align with our mission at Ohme, so don’t hold back on sharing why you’re excited about this industry!
Tailor Your Experience:Make sure to highlight your relevant experience in customer communications or marketing. We’re looking for someone who can hit the ground running, so connect your past roles to what we do here at Ohme. Use specific examples that showcase your skills!
Be Data-Driven:Since we love a good data story, include any metrics or results from your previous work that demonstrate your impact. Whether it’s improved customer satisfaction scores or successful communication campaigns, we want to see how you’ve used data to drive success.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ohme
✨Know the Company Inside Out
Before your interview, dive deep into Ohme's mission and values. Understand their role in the clean energy sector and how they integrate technology with customer experience. This knowledge will help you align your answers with their goals and show that you're genuinely interested in being part of their journey.
✨Showcase Your Communication Skills
As a Customer Communications Manager, your ability to communicate effectively is key. Prepare examples of past experiences where you've developed communication strategies or improved customer interactions. Be ready to discuss how you can bring clarity and consistency to Ohme's messaging.
✨Be Data-Driven
Ohme values data-driven decision-making. Come prepared with examples of how you've used metrics to enhance customer communications in previous roles. Discuss specific tools or CRM platforms you've worked with, like Salesforce, and how they helped you achieve better outcomes.
✨Embrace Adaptability
The tech landscape is ever-changing, especially in a fast-paced environment like Ohme. Highlight your adaptability and willingness to learn new technologies, particularly AI tools that can assist in content creation. Share instances where you've successfully adapted to new challenges or technologies in your career.
