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- Tasks: Support customers with queries about EV charging products via phone, email, and live chat.
- Company: Ohme is revolutionising clean energy with innovative EV charging solutions and rapid growth.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and collaboration.
- Why this job: Join a mission-driven team at the forefront of the clean energy transition.
- Qualifications: 2+ years in customer support; experience with CRM systems and technical queries required.
- Other info: Weekend and evening availability may be needed; ideal for proactive problem solvers.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Care Executive role at Ohme
Join to apply for the Customer Care Executive role at Ohme
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Ohme is on a mission to accelerate the global transition to clean, affordable energy. We do that by serving as an integrated hardware and software smart-grid platform, focused on the residential EV charging market.
The worlds of energy, transport and artificial intelligence are colliding and Ohme is at the heart of this new era. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.
Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands.
We are scaling up the business and are building out the team for rapid growth. If you’re interested joining a fast-growing cleantech venture on a data and AI-first journey to speed up the global transition to clean, affordable energy, read on!
We are looking for a Customer Care Executive to join our team. Work on all aspects of aftercare customer support for our EV charging products, including queries, support and troubleshooting. In this role, you will provide product/services information and, liaising with the technical team, resolve any problems or questions that our customers may have with respect to the product. You will ensure excellent service standards, respond efficiently to customer enquiries and maintain high customer satisfaction. Your primary responsibility will be to take inbound phone calls and respond to email inquiries.
Responsibilities:
- Answer customer queries via phone, email and live chat
- Become a product expert; learn the product inside and out and be able to use this to help our customers effectively
- Meet individual KPIs corresponding to productivity and quality, and help contribute to our wider team goals
- Provide exceptional customer service, having deep empathy for our users and obsessing over the end user
- Occasionally deal with vulnerable customers, providing the same level of high-quality support
- Adhere to the processes set out within the team, whilst questioning and highlighting improvements when you see them
- Work with our Tech Support team and escalate customers cases when necessary
- Be available for weekend and evening work when necessary
Who you are:
- Organised and diligent with exceptional time management skills
- A self-starter who is proactive in finding resolutions
- A problem solver at heart; inquisitive and eager to learn
- Empathetic with a deep care for the customer
- A true team player who contributes to a positive and collaborative environment
Required Experience:
- Minimum 2 years experience working in a customer support role
- Have worked with a CRM system such as Zendesk, Freshdesk, Intercom etc.
- Experience dealing with technical queries and products
- Experience working to and meeting support related KPIs
Nice to haves:
- Bachelors degree or above
- Experience/knowledge in the EV industry
- Previous experience working in a start up or scale up
- Experience driving process improvements
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Industries
Food and Beverage Services
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Customer Care Executive employer: Ohme
Contact Detail:
Ohme Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Executive
✨Tip Number 1
Familiarise yourself with Ohme's products and services. Understanding the EV charging market and how Ohme's technology integrates with it will help you answer customer queries more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially for phone and email interactions. Since you'll be handling customer inquiries, being clear, concise, and empathetic in your responses is crucial to providing excellent customer service.
✨Tip Number 3
Get comfortable with CRM systems like Zendesk or Freshdesk. If you have experience with these tools, brush up on their features, as they will be essential for tracking customer interactions and managing support tickets efficiently.
✨Tip Number 4
Showcase your problem-solving abilities during any interviews or discussions. Be prepared to share examples of how you've resolved customer issues in the past, particularly in technical contexts, as this will highlight your suitability for the role.
We think you need these skills to ace Customer Care Executive
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Care Executive at Ohme. Familiarise yourself with their products and services, especially in the EV charging market, to demonstrate your knowledge in your application.
Tailor Your CV: Highlight relevant experience in customer support roles, particularly any work with CRM systems like Zendesk or Freshdesk. Emphasise your problem-solving skills and ability to meet KPIs, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your empathy for customers and your proactive approach to resolving issues. Mention specific examples from your past experiences that align with the job description, such as dealing with technical queries or providing exceptional service.
Show Enthusiasm for Clean Energy: Express your passion for clean energy and the EV industry in your application. Ohme is focused on accelerating the transition to affordable energy, so demonstrating your alignment with their mission can set you apart from other candidates.
How to prepare for a job interview at Ohme
✨Know the Product Inside Out
As a Customer Care Executive, you'll need to be a product expert. Make sure you understand Ohme's EV charging products thoroughly. Familiarise yourself with their features, benefits, and common issues so you can confidently assist customers during the interview.
✨Demonstrate Empathy
Ohme values empathy in customer service. Prepare examples from your past experiences where you've shown understanding and care for customers, especially in challenging situations. This will highlight your ability to connect with users and provide exceptional support.
✨Showcase Problem-Solving Skills
Be ready to discuss how you've tackled technical queries or resolved customer issues in previous roles. Use specific examples to illustrate your problem-solving approach, as this is crucial for the role at Ohme.
✨Prepare for KPI Discussions
Since meeting KPIs is important for this position, think about how you've successfully met targets in your previous jobs. Be prepared to discuss your strategies for maintaining productivity and quality in customer support.