At a Glance
- Tasks: Lead customer engagement strategies and create impactful multi-channel campaigns.
- Company: Join Ohme, a fast-growing cleantech company revolutionising energy and transport.
- Benefits: Enjoy competitive salary, hybrid work, private health insurance, and more.
- Other info: Diverse and inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be part of a mission-driven team accelerating the transition to clean energy.
- Qualifications: Experience in CRM, campaign management, and a passion for customer engagement.
The predicted salary is between 51750 - 63250 £ per year.
Ohme is on a mission to accelerate the global transition to clean, affordable energy.
We do that by serving as an integrated hardware and software smart-grid platform, focused on the residential EV charging market.
The worlds of energy, transport and artificial intelligence are colliding and Ohme is at the heart of this new era.
By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core.
Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since.
We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands.
We are scaling up the business and are building out the team for rapid growth.
If you’re interested joining a fast-growing cleantech venture on a data and AI-first journey to speed up the global transition to clean, affordable energy, read on!
We’re looking for a CRM Manager to own and grow Ohme\'s customer engagement strategy, building multi-channel campaigns and lifecycle journeys that keep our customers informed, supported and engaged at every stage of their EV charging journey.
Responsibilities
- Own the end-to-end customer engagement strategy, shaping communications across channels (in-app, email, SMS, chat) and use cases (product updates, support, lifecycle journeys) to ensure clarity and consistency at every touchpoint.
- Build, execute and continuously optimise multi-channel CRM campaigns and automated lifecycle journeys in Customer. io, using segmentation, personalisation and Liquid logic.
- Champion trust-led, consent-driven communication that deepens customer relationships and supports mission-led growth.
- Manage the CRM platform and its integrations with product, support and data systems to enable intelligent, data-driven messaging, working closely with those teams to keep messaging aligned to the wider customer journey.
- Use AI tools and a test-and-learn mindset to personalise messaging at scale, spot manual bottlenecks and automate workflows.
- Track and report on campaign performance and quality, turning data into insights that improve engagement, retention and loyalty.
Who you are
- A strategic, data-driven operator who takes full ownership of customer engagement from planning through execution.
- Customer-obsessed and detail-oriented, with a genuine belief that trust and clarity are commercial assets.
- Naturally curious, always looking to replace manual processes with smarter, automated, AI-assisted workflows.
- A collaborative leader, comfortable aligning stakeholders across marketing, product, support and engineering.
- Motivated by Ohme\'s mission and comfortable moving quickly without cutting corners, energised by the impact that clear, trusted communication has on EV adoption.
Required Experience
- Proven experience in customer engagement, lifecycle marketing or CRM, with a track record of delivering end-to-end campaigns.
- Hands-on experience managing a CRM platform end-to-end; Customer. io experience is a must, including campaign building, automation and integrations.
- Experience designing and executing multi-channel communications (email, SMS, in-app, support) with a focus on personalisation and trust, using AI tools and experimentation (A/B testing, test-and-learn) to optimise engagement.
- Familiarity with Customer Data Platforms (CDPs), journey orchestration tools, consent management and GDPR/data privacy practices.
- Strong stakeholder management skills, partnering across marketing, product, support and engineering teams.
Our benefits
- Competitive salary and bonus
- Hybrid office
- Private Health Insurance
- Aegon Pension Scheme
- Life Assurance Scheme with death in service benefit of 4x salary
- Income Protection Scheme for long term illness
- Ride to Work Scheme
- Payroll Giving Scheme
- Season Ticket Loan to spread cost of travel over 12 months
- Eye Test every 2 years
Ohme is an equal opportunity employer.
Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work.
We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included
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CRM Manager employer: Ohme
Ohme is an exceptional employer, offering a vibrant work culture in the heart of London where innovation thrives. As a Senior Android Engineer, you will not only lead cutting-edge projects but also benefit from competitive salaries, private health insurance, and a pension scheme, all while enjoying ample opportunities for professional growth and collaboration with talented teams.
StudySmarter Expert Advice🤫
We think this is how you could land CRM Manager
✨Show Your Creative Side
In marketing communications, standing out is key. Get creative with your application! Consider designing a mini-campaign or pitch that highlights your skills and understanding of the brand. Tailor it for Ohme and show them what you can bring to the table.
✨Engage in Marketing Communities
Get involved in local or online marketing communications groups. Check out platforms like Meetup for events and workshops. Networking here can lead to hidden job openings and valuable insights into the industry trends—this is where we often discover what companies like Ohme are looking for.
✨Leverage Social Media
Use platforms like LinkedIn and Twitter to showcase your passion for marketing communications. Share insights, articles, and your own content that resonates with the industry. Tagging or interacting with Ohme on these platforms can catch the eye of recruiters and show you're genuinely interested in them.
✨Attend Industry Events
Keep an eye out for marketing conferences and workshops. These are great places to meet potential employers face-to-face and make connections that could land you a full-time role at Ohme. Bring your business cards and be prepared to chat about how you can contribute!
We think you need these skills to ace CRM Manager
Some tips for your application 🫡
Craft an Impactful Cover Letter:Your cover letter is your chance to shine! Focus on your passion for marketing communications and how your previous experiences can benefit Ohme. Make sure to mention specific campaigns or projects you’ve worked on that showcase your creativity and strategic thinking.
Showcase Your Writing Skills:As you're diving into a marketing communications role, your writing ability is crucial. Include samples of your work, like blog posts, press releases, or social media campaigns in your application. This lets us see your style and how you engage with different audiences.
Tailor Your CV to Marketing:Your CV should highlight relevant marketing skills and experiences! Include specific tools or platforms you’ve used, like Google Analytics or social media management software. Mention any certifications or workshops related to marketing that you've completed – they can give you an edge!
Demonstrate Your Understanding of Ohme:Show us that you’ve done your homework! In your application, briefly mention what you admire about Ohme’s marketing approach or any recent campaigns that caught your attention. This can reveal your enthusiasm for the role and your genuine interest in joining our team!
How to prepare for a job interview at Ohme
✨Showcase Your Creative Campaigns
Get ready to flaunt your portfolio! Include examples of previous marketing campaigns you've worked on, especially those that showcase your creativity and strategy. Recruiters at Ohme will be keen to see how you conceptualise and execute campaigns, so highlight any measurable outcomes to back up your claims.
✨Know Your Digital Tools Inside Out
If you’re heading into a marketing-communications role, make sure you're comfortable discussing key digital marketing tools like Google Analytics, HubSpot, or Hootsuite. Expect some technical questions about how you've used these tools in the past, as they'll want to gauge your hands-on experience and how you analyse data to drive marketing decisions.
✨Be Ready for Scenario-Based Questions
At Ohme, they may throw some scenario-based questions your way, aimed at testing your problem-solving skills in real-life marketing situations. Think through potential challenges you’ve faced, how you navigated them, and be prepared to discuss your thought process and outcome.
✨Demonstrate Your Passion for Marketing
As you’re applying for a full-time position, show that you're not just looking for a job, but a career in marketing. Talk about the latest trends in marketing communications, your favourite campaigns, and why they inspire you. Your enthusiasm can really make you stand out and demonstrate that you’re committed to growing within the field.
