Communications Manager - Customer Operations

Ohme is on a mission to accelerate the global transition to clean, affordable energy. We do that by serving as an integrated hardware and software smart-grid platform, focused on the residential EV charging market. The worlds of energy, transport and artificial intelligence are colliding and Ohme is at the heart of this new era. By using technology and data integrations to connect cars, chargers, people, energy providers and more, Ohme has a powerful platform that puts the consumer at the core. Ohme has been selling its chargers to consumers since mid 2019 and has had exponential growth since. We are now operating in multiple countries and have partnerships with the likes of VW, Mercedes, Octopus Energy, and other innovative brands. We are scaling up the business and are building out the team for rapid growth.

If you’re interested in joining a fast-growing cleantech venture on a data and AI-first journey to speed up the global transition to clean, affordable energy, read on! We are looking for a talented and creative Customer Communications Manager to help us design, implement and optimise customer-facing communications as part of our Customer Operations Team. At Ohme, the customer experience is a strategic asset. You'll be the one who helps keep that standard high.

What you will be doing:

• Own and execute the customer communications strategy across all our Customer Operations channels ensuring consistency and clarity.
• Develop, write, and continuously optimize call scripts, templates, and knowledge base content.
• Oversee helpdesk content, product manuals, and technical support resources, keeping everything accurate, easy to navigate, and up to date.
• Analyse performance metrics to identify improvements and drive better customer outcomes across a variety of communications platforms.
• Collaborate with Operations, Training & Enablement, Product teams to align messaging with business needs.
• Act as the central point of contact for all customer-facing messaging and support major updates, launches, and incident communications.

Who you are:

• 5+ years of experience in a customer communications, customer marketing, or customer service role, ideally within a consumer tech or high-growth brand.
• Experience or knowledge of Customer Contact centres (desirable).
• Hands-on experience with CRM platforms (e.g. Salesforce, Customer.io, or similar) and a track record of building effective communication programmes.
• A self-starter who is confident and collaborative communicator - you thoughtfully engage stakeholders to build and execute a vision.
• Data-driven at your core – you use data to make impactful plans and decisions.
• Highly adaptive to AI and new technologies to assist with content creation.

You’ll get to work in a fast-paced and rapidly growing scale-up with global ambitions that is cutting edge, passionate about sustainability and seeks to make the world a better place.

Benefits:

• Competitive salary and bonus.
• London Office - 3 days a week in the office.
• Private Health Insurance.
• Pension Scheme.
• Life Assurance Scheme with death in service benefit of 4x salary.
• Income Protection Scheme for long term illness.
• Ride to Work Scheme.
• Payroll Giving Scheme.
• Season Ticket Loan to spread cost of travel over 12 months.
• Eye Test every 2 years.

Ohme is an equal opportunity employer. Diversity, Equity and Inclusion are at the heart of what we do and we encourage a culture where everyone can be themselves at work. We actively seek out a diverse range of talent and our policies ensure that every job application and employee is treated fairly, with equal opportunity to succeed and to feel included.