Sales Development Representative UKI

The Sales Development Representative is an inside sales role focused on outreach, prospecting, and lead qualification — with the goal of connecting with as many leads as possible to determine their fit for Hyland's solutions. Based in the UK, this role plays a key part in driving pipeline growth and expanding Hyland's presence across the UK market by identifying, engaging, and nurturing prospective customers.

Your Role Responsibilities:

• Initiate discovery calls to qualified lead prospects with the assistance of the account manager — gathering information, assessing needs, educating on suitable product offerings, and determining the viability of a sale.
• Maintain purposeful, regular contact with identified prospects through emails, phone calls, and other relevant activities to add value and drive the sale forward across the UK market.
• Generate new qualified lead prospects by developing a targeted list of customers and executing calling and email campaigns, while partnering with Field Reps and cross-functional teams to develop targeted outreach initiatives.
• Participate in trade shows and events, making contact with potential customers at the booth and ensuring proper lead follow-up after each event — accompanying account managers to onsite customer meetings as needed.
• Review and evaluate requests for proposals, assist prospects with drafting appropriate documentation, and facilitate transition calls with account managers when a potential customer moves from lead to genuine sales opportunity.
• Update all internal systems on all activities and leverage a multi-tactical technology stack to maximize outreach efficiency and pipeline visibility.

Role Essentials:

• Bachelor's degree or equivalent experience, with experience as a Sales Associate and a background in inside sales and relevant industry experience.
• Strong communication skills — able to speak and write with ease, clarity, and impact using a style appropriate to the subject and audience.
• Demonstrated ability to establish rapport, gain the trust of others, and thrive in a fast-paced, deadline-driven environment.
• Sharp, fast learner with a curiosity for technology, strong business acumen, and the ability to ask probing questions to successfully obtain quality information.
• Self-motivated with high energy, an engaging level of enthusiasm, and the ability to manage work independently to completion.

What We'd Like to See:

• Experience working within the UK market, with a solid understanding of the regional landscape and customer expectations.
• Proficiency with Microsoft Windows and Office products to support day-to-day operations and communication.
• Proven ability to partner effectively with Field Reps, account managers, and cross-functional teams to develop and execute targeted campaigns.
• Experience leveraging a multi-tactical technology stack to drive prospecting efficiency and engagement across a variety of channels.
• Willingness and ability to travel up to 10% of the time to support trade shows, customer events, and onsite meetings across the UK.

About Hyland:

Hyland is the pioneer of the Content Innovation Cloud™, delivering ubiquitous enterprise intelligence to organizations with solutions that unlock actionable insights and drive automation. Trusted by thousands of organizations worldwide, including many of the Fortune 100, Hyland's solutions create the foundation for a connected, agentic enterprise, where teams harness the power of AI to redefine how they operate and engage with those they serve.

Hyland supports employees through career development resources, wellbeing programs, and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success.

Equal Opportunity Statement: Hyland is an equal opportunity employer. We value diversity and are committed to providing an inclusive workplace for all employees and applicants.