Patient Dining Supervisor in Mansfield Woodhouse

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities.

Job Description Summary: Works under the direct supervision of the manager as assigned. Assists in the day-to-day leadership and direction of the operation with, and in the absence of the manager. Assists with the training and evaluation of associates as assigned. Assists manager in daily operations to achieve optimum cost controls in an effort to maximize revenue and minimize cost. Serves as front-line worker as necessary. Responsible for supervising and coordinating the production and distribution of food for patients, cafeteria special functions, external catering functions, and so forth. Coordinates food service operations with patient medical nutrition therapy services. Monitors and ensures quality, safety and sanitation standards are adhered to.

Responsibilities And Duties:

• 65% Oversight of daily operation: Supervises daily operations within food and nutrition services. Ensures staffing is adequate to meet department needs. Daily operations include but are not limited to daily assignments, fielding staffing gaps, oversight of daily schedule and staff duties, etc. Expected to step in to front line associate roles as needed when staffing gaps arise. Assures all area tasks are being completed in a timely manner and according to established leader standard work. Responsible for ensuring compliance with HACCP guidelines from the Ohio Revised Code and The Joint Commission/CMS standards. Performs ongoing training, evaluation, and placement of employees to enhance performance and efficiency. Proficient with electronics and able to effectively utilize current business technology, supporting daily operational needs.
• 15% Quality Assurance and Compliance: Maintains safety and sanitation in areas through inspection and supervision. Completes assigned safety and sanitation reports in a timely manner. Coaches associates in completion of sanitation schedules. Assures all equipment is working properly or shut down and scheduled for repair. Performs service recovery as needed with patients, visitors, and interdepartmental teams. Conducts regular audits to identify and correct potential gaps. Work in tandem with clinical teams to resolve any diet related concerns. Participates in all organizational processes and improvement initiatives.
• 10% Managerial Support and Assistance: Works with manager to interview, onboard and orient new associates to area and provides initial and ongoing training. Ensures area is compliant with hospital standards for annual training. Supports associate performance, provides in the moment coaching, redirection and shares concerns to one up leader in a timely manner.
• 10% Other Duties as Assigned: May include but not limited to: Performs area specific duties as assigned by managers, actively leads and participates in daily associate huddles, vendor orders, cash handling, miscellaneous projects.

As a High Reliability Organization (HRO), responsibilities require focus on safety, quality and efficiency in performing job duties. The job profile provides an overview of responsibilities and duties and is not intended to be an exhaustive list and is subject to change at any time.

Minimum Qualifications: High School or GED, SSL - Serve-Safe License - National Restaurant Association.

SPECIALIZED KNOWLEDGE: Good human relations. Knowledge of high-quality food preparation and service. Safe and sanitary food handling techniques. Two years' experience in a high-quality, high-volume food service operation. Must obtain and maintain required food safety certification and food allergy/allergen training within 6 months of date of hire.

Work Shift: Variable. Scheduled Weekly Hours: 40. Department: Nutrition Services.

Join us... if your passion is to work in a caring environment... if you believe that learning is a life-long process... if you strive for excellence and want to be among the best in the healthcare industry.

Equal Employment Opportunity: OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment.