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- Tasks: Engage and support creators, manage relationships, and execute promotional campaigns.
- Company: Oh is revolutionising creator engagement with AI-powered digital twins for fans and creators.
- Benefits: Enjoy a dynamic startup environment, work with a creative team, and make a global impact.
- Why this job: Join a fast-paced role that fosters creativity and builds deeper connections between creators and fans.
- Qualifications: 2 years in customer service or talent management; social media savvy; degree preferred.
- Other info: Remote work flexibility and a vibrant workplace culture await you!
The predicted salary is between 28800 - 43200 £ per year.
A new position has become available due to rapid expansion. This is a fantastic opportunity for a passionate individual from a B2C background to play a key role in providing an exceptional customer experience to Influencers and Creators. This role requires a minimum of 2 year’s experience working within a customer service or talent management based role. It is also essential to have a full understanding of social media platforms. This role will report to the Chief Marketing Officer.
About Oh
Oh is building the future of creator engagement, offering the world’s talent a zero-effort, scalable, and limitless way to create content and engage with fans through a hyper-realistic, AI-powered digital twin. On OhChat, fans around the world enjoy unfiltered text, voice, and image exchanges with AI-generated characters, including both original characters and digital twins of some of the world’s most recognisable creators. For creators, it’s a way to decouple time from income and build deeper fan relationships at scale. For fans, it’s the next evolution of personalised entertainment and intimacy with the characters and celebrities they love.
Purpose of the role
To provide an exceptional customer experience for new notable creators joining our platform. This will involve on-boarding, relationship management, support, liaising with creators to provide content for promotional support as well as working with creators on promotional campaign ideas and execution. This is an exciting and fast-paced role, to support creators, influencers and celebrities across a wide range of backgrounds. We are looking for a dynamic and confident individual who is articulate, excellent at building relationships, has a friendly and passionate nature with a true sense of providing the best customer experience at heart. The successful candidate will play a lead role in supporting and contributing to the growth of our company and the development of our creators. The position is best-suited to a self-motivated and confident individual who enjoys working independently as well as part of a team.
Daily tasks to include:
- Creator outreach and research to find suitable creators to engage with and recruit for our platform.
- Liaise with potential sign ups via social media, email or video calls.
- Creator research - thoroughly research a potential creator before engaging in a Creator call, to ensure relevant content and promotional suggestions are discussed.
- Address questions relating to our platform and be a constant support for each creator.
- Ensure follow ups with potential sign ups are met.
- Respond to enquiries from notable creators looking to join our platform - passed over from the Social Media Team.
- Deliver video calls to potential creators to offer platform training and walkthroughs, to go through all features, how it works, content examples and suggestions, including top tips relevant to the creator to get the best out of our platform.
- Discuss promotional activity we can offer across a wide range of features throughout all of our social channels and liaise with our Social Team.
- Work with the social media team to get promotional content created and an official launch plan for creators that fit our social strategy.
- Provide ongoing support and advice for creators to help them get the best out of our platform. This can range from content and feature tips, to cross-promotional and marketing advice.
- Account analysis to provide help and advice to support creators in reaching their goals on the platform.
- Development of new recruitment ideas and methodologies.
Skills and experience required:
- Ideally educated to degree level.
- Fluent speaking and written English.
- Minimum of 2 year’s experience working within a Customer Service / Recruitment / Business development / Talent Management based role.
- A passion for social media and an understanding of all platforms is a must.
Ideal characteristics:
- Self-starter, confident, friendly, good written and verbal communication skills, able to work remotely.
- Good working knowledge of social media platforms (Instagram, X, TikTok, Facebook).
- Excellent organisational skills.
- Ability to cope well under pressure.
- Understands and demonstrates a commitment to confidentiality.
As part of our team, you’ll enjoy:
- The hustle of a startup with the impact of a global business.
- Tremendous opportunity to join a business pioneering the future of creator engagement.
- Working with an extraordinary team of smart, creative, fun and highly motivated people.
- Modern, uplifting work environment.
Creator Manager employer: OhChat
Contact Detail:
OhChat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Creator Manager
✨Tip Number 1
Familiarise yourself with the latest trends in social media and influencer marketing. Understanding what creators are currently doing on platforms like Instagram, TikTok, and X will help you engage them more effectively during outreach.
✨Tip Number 2
Network within the creator community. Attend events, webinars, or online forums where influencers gather. Building relationships in these spaces can give you insights into their needs and preferences, making your approach more personalised.
✨Tip Number 3
Prepare for your creator calls by conducting thorough research on each potential creator. Knowing their content style, audience, and previous collaborations will allow you to tailor your suggestions and demonstrate genuine interest in their work.
✨Tip Number 4
Showcase your passion for customer experience. During interviews or networking opportunities, share examples of how you've gone above and beyond to support clients or customers in previous roles, highlighting your commitment to exceptional service.
We think you need these skills to ace Creator Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service or talent management roles. Emphasise any relevant achievements and skills that align with the responsibilities of a Creator Manager.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social media and your understanding of creator engagement. Mention specific examples of how you've successfully managed relationships with influencers or creators in the past.
Showcase Relevant Experience: In your application, detail your experience with social media platforms and how you've used them to enhance customer experiences. Highlight any specific campaigns or projects you've worked on that relate to the role.
Demonstrate Your Communication Skills: Since this role requires excellent verbal and written communication, ensure your application is well-written and free of errors. Consider including a brief example of how you've effectively communicated with clients or creators in previous roles.
How to prepare for a job interview at OhChat
✨Show Your Passion for Social Media
Make sure to express your enthusiasm for social media platforms during the interview. Discuss your experience and how you stay updated with trends, as this role requires a deep understanding of various platforms.
✨Demonstrate Relationship-Building Skills
Prepare examples of how you've successfully built relationships in previous roles. Highlight your ability to connect with creators and influencers, as this is crucial for providing exceptional customer experiences.
✨Research Creators Thoroughly
Before the interview, research notable creators relevant to the company. Be ready to discuss how you would approach them and what promotional ideas you might suggest, showcasing your proactive nature.
✨Prepare for Scenario Questions
Anticipate questions about how you would handle specific situations, such as onboarding a new creator or addressing their concerns. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
