At a Glance
- Tasks: Be the frontline hero, transforming customer queries into loyalty and driving sales.
- Company: Join Oh Polly, a vibrant brand that values exceptional customer service.
- Benefits: Enjoy a competitive salary, gym membership, discounts, and extra birthday leave.
- Other info: Flexible hybrid role with immediate start and great career development opportunities.
- Why this job: Make a real impact by delivering top-notch support and enhancing customer experiences.
- Qualifications: GCSEs in Maths and English; customer service experience is a plus.
The predicted salary is between 28142 - 28142 € per year.
We're seeking a dedicated Customer Service Assistant to join our team. You'll be the crucial link between our customers and the rest of the business. Working directly on the frontline, you'll drive commercial growth and transform queries into opportunities to build lasting loyalty. We're looking for a keen problem-solver, who understands that exceptional service is the engine of a successful brand and can proactively add value at every customer touchpoint.
Responsibilities
- Deliver a high standard of support across multiple platforms, including digital messaging, social media, and telephone.
- Support customers pre-sale, share product knowledge and drive sales.
- Assist customers post-purchase, troubleshoot issues and ensure efficient resolutions.
- Translate daily customer feedback into actionable insights to support continuous service improvement.
- Escalate complex issues where required.
Qualifications
- GCSEs (or equivalent) in Maths and English.
- Digitally proficient with an impeccable standard of written English.
- Driven by targets, adaptable to change and thrives in a fast-paced environment.
- Highly organised, punctual, and reliable.
- Previous experience in a customer-facing environment preferred.
- Capable of interpreting and applying company policies and procedures with consistency.
Working Hours & Start Date
- Full-time role, 8am-8pm, 3 days on and 3 days off.
- Hybrid.
- Immediate start.
- A mandatory one-week training course will provide you with the necessary skills and knowledge to excel in your role.
Compensation
- Salary: £28,142.40 per annum
Benefits
- Learning and Development opportunities.
- Corporate gym membership.
- Cycle to work scheme.
- 50% discount on all Oh Polly and Bo+Tee products.
- An extra day for your birthday.
- Company pension.
This Company is an equal opportunities employer. Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Department: Customer Service.
Customer Service Assistant in Ellesmere Port employer: Oh Polly
At Oh Polly, we pride ourselves on being an exceptional employer, offering a vibrant work culture that fosters growth and development for our Customer Service Assistants. With a focus on employee well-being, we provide benefits such as corporate gym memberships, a cycle to work scheme, and generous discounts on our products, all while promoting a supportive environment where your contributions directly impact customer loyalty and satisfaction. Join us in a hybrid role that not only values your skills but also celebrates your personal milestones with an extra day off for your birthday.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant in Ellesmere Port
✨Tip Number 1
Get to know the company inside out! Research Oh Polly's values, products, and customer service approach. This way, when you get that interview, you can show us you're not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your problem-solving skills! Think of common customer issues and how you'd resolve them. We want to see that you can turn a tricky situation into a positive experience for our customers.
✨Tip Number 3
Show off your communication skills! Whether it's through digital messaging or on the phone, practice being clear and friendly. Remember, exceptional service is key, so let your personality shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Customer Service Assistant in Ellesmere Port
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer-facing roles. We want to see how you've handled queries and built loyalty with customers in the past!
Be Clear and Concise:Since we're looking for someone with an impeccable standard of written English, keep your application clear and to the point. Avoid jargon and make sure your passion for customer service shines through!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Personalising your application shows us that you’re genuinely interested in the role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oh Polly
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understanding their brand values and customer service philosophy will help you align your answers with what they’re looking for. Plus, it shows genuine interest!
✨Showcase Your Problem-Solving Skills
As a Customer Service Assistant, you'll need to demonstrate your ability to handle queries effectively. Prepare examples from your past experiences where you successfully resolved customer issues or turned a negative situation into a positive one.
✨Practice Your Communication Skills
Since this role involves interacting with customers across various platforms, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with your delivery.
✨Prepare Questions to Ask
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, training processes, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
