At a Glance
- Tasks: Be the friendly face of Oh Polly, helping customers and driving sales.
- Company: Join a fast-growing, innovative fashion brand with a vibrant team culture.
- Benefits: Enjoy a 50% discount on products, competitive salary, and great perks.
- Other info: Flexible hybrid working, with training provided to help you succeed.
- Why this job: Make a real impact by providing exceptional customer service and building loyalty.
- Qualifications: GCSEs in Maths and English; customer service experience is a plus.
The predicted salary is between 28142 - 28142 € per year.
About Oh Polly
Founded in 2015, Oh Polly is a fast-growing, social first fashion brand that creates trend driven, high quality premium products. With a focus on innovation, global responsibility, and ethics. We’ve built a combined social following of over 10 million across our brands, including Bo+Tee; our activewear line. Operating across multiple global offices, we are a dynamic team offering ambitious individuals the chance to thrive, grow, and take their careers to the next level.
The Role
We’re seeking a dedicated Customer Service Assistant to join our team. You’ll be the crucial link between our customers and the rest of the business. Working directly on the frontline, you’ll drive commercial growth and transform queries into opportunities to build lasting loyalty. We’re looking for a keen problem-solver, who understands that exceptional service is the engine of a successful brand and can proactively add value at every customer touchpoint.
Key Responsibilities
- Delivering a high standard of support across multiple platforms, including digital messaging, social media, and telephone.
- Supporting customers pre-sale, sharing product knowledge and driving sales.
- Assisting customers post-purchase, troubleshooting issues and ensuring efficient resolutions.
- Translating daily customer feedback into actionable insights to support continuous service improvement.
- Escalating complex issues where required.
Skills and Requirements
- GCSEs (or equivalent) in Maths and English.
- Digitally proficient with an impeccable standard of written English.
- Driven by targets, adaptable to change and thrives in a fast-paced environment.
- Highly organised, punctual, and reliable.
- Previous experience in a customer-facing environment is preferred, though training and on the job support will be provided.
- Capable of interpreting and applying company policies and procedures with consistency.
Hours
This is a full time role, working 8am-8pm, 3 days on and 3 days off. Hybrid.
Start Date
Immediate. A mandatory one-week training course will provide you with the necessary skills and knowledge to excel in your role.
Location
Bromborough (20 minutes drive from Liverpool City Centre). Must be local to the office and able to commute easily. There is plenty of parking onsite.
What’s on offer?
- 50% discount on all Oh Polly, Bo+Tee products.
- Salary: £28,142.40 per annum
- Learning and Development opportunities.
- Corporate gym membership.
- Cycle to work scheme.
- An extra day for your Birthday.
- Company Pension.
This Company is an equal opportunities employer. Oh Polly job positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex or sexual orientation.
Customer Service Assistant Customer Service · Wirral · in Bromborough employer: Oh Polly
Oh Polly is an exceptional employer that prioritises employee growth and well-being, offering a vibrant work culture where innovation and ethics are at the forefront. Located in Bromborough, just a short drive from Liverpool City Centre, employees enjoy a range of benefits including a generous discount on products, corporate gym membership, and opportunities for learning and development. With a supportive team environment and flexible working hours, Oh Polly empowers its staff to thrive and build rewarding careers in the fast-paced fashion industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant Customer Service · Wirral · in Bromborough
✨Tip Number 1
Get to know Oh Polly! Dive into their social media and website to understand their vibe and values. This will help you connect with the brand during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Service Assistant and role-play how you'd handle them. This will boost your confidence and prepare you for those tricky questions.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. They can give you insider tips about the company culture and what it takes to succeed at Oh Polly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Service Assistant Customer Service · Wirral · in Bromborough
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of humour or a personal story can make your application stand out.
Tailor Your Application:Make sure to customise your application for the Customer Service Assistant role. Highlight your relevant experience and skills that align with our values at Oh Polly. This shows us you’re genuinely interested in joining our team!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively – we want to understand your passion for customer service!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it ensures you’re up-to-date with all the latest opportunities at Oh Polly. We can’t wait to hear from you!
How to prepare for a job interview at Oh Polly
✨Know the Brand Inside Out
Before your interview, take some time to research Oh Polly and its values. Understand their focus on innovation and global responsibility. This will not only show your enthusiasm but also help you align your answers with their brand ethos.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve provided exceptional customer service. Highlight how you turned a challenging situation into a positive outcome. This is crucial for a role that thrives on building lasting customer loyalty.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific customer scenarios. Think about common issues in customer service and how you would resolve them. Practising these responses can help you feel more confident during the interview.
✨Demonstrate Your Digital Proficiency
Since the role involves multiple platforms, be prepared to discuss your experience with digital messaging and social media. Share any relevant tools or software you’ve used, and how you’ve leveraged them to enhance customer interactions.
