At a Glance
- Tasks: Support customers in securing their dream homes through accurate referencing applications.
- Company: Join Goodlord, a mission-driven company transforming the renting experience.
- Benefits: Competitive salary, 25 days holiday, mental health support, and personal development opportunities.
- Other info: Dynamic work environment with opportunities for growth and a supportive culture.
- Why this job: Be part of a passionate team making a real difference in the rental market.
- Qualifications: Customer-focused mindset, attention to detail, and excellent communication skills.
The predicted salary is between 26900 - 27700 £ per year.
Location - This role is based in our Sheffield office 3 days per week with 2 days working from home. Please note: The first FIVE weeks will be full time in the office for training.
Working hours - 37.5 hours per week (Monday-Friday, 9am-5.30pm with very occasional Saturday working).
Salary - £26,900 (Year 1 OTE of £27,700).
Start Date - must be able to start on Tuesday 21st July 2026.
We're interested to hear from recent college leavers or graduates with hospitality experience looking to take the next step in their career! No previous experience in referencing, lettings or financial checks is needed - we'll provide all the training you need.
As part of our recruitment process, we use an AI assistant called Lily to carry out an initial phone call. It takes just a few minutes and allows us to progress suitable candidates faster, including outside normal working hours.
Our mission:
- Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting.
- We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant.
- Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission!
The Opportunity:
- Proactively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements.
- Helping tenants to get their dream home through meeting and exceeding targets.
- Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email.
What we need from you:
- Customer centric mindset allowing you to quickly identify and understand the needs of our different customers.
- Have great attention to detail and can easily identify inconsistencies.
- Excellent communication skills, both written and verbal.
- A positive attitude and eagerness to learn.
It would also be great if:
- You have previous experience in conducting credit or ID checks or working within the lettings industry.
- You've previously worked in a contact centre environment.
- You’re super organised and have proven your ability to prioritise effectively.
Why you'll love being a Goodlordian:
- Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it.
- Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health.
- 25 days holiday (plus UK Bank holidays) plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
- Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals.
- Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference.
Junior Customer Support Executive in Sheffield employer: Oh Goodlord Ltd
Goodlord is an exceptional employer that prioritises employee growth and well-being, making it a fantastic place for recent graduates and college leavers to kickstart their careers. With a supportive work culture, comprehensive training, and generous benefits including 25 days of holiday and mental health coaching, Goodlord fosters a collaborative environment where every team member can thrive. Located in Sheffield, the role offers a balanced work-life dynamic with a mix of office and remote work, ensuring you can develop professionally while enjoying personal time.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Customer Support Executive in Sheffield
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Oh Goodlord Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Oh Goodlord Ltd a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Oh Goodlord Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Oh Goodlord Ltd.
We think you need these skills to ace Junior Customer Support Executive in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Oh Goodlord Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Oh Goodlord Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
