At a Glance
- Tasks: Support customers in finding their dream homes through phone, chat, and email.
- Company: Join Goodlord, a mission-driven company making renting simple and transparent.
- Benefits: Competitive salary, 25 days holiday, remote work options, and personal development support.
- Other info: Enjoy a supportive culture with opportunities for growth and well-being initiatives.
- Why this job: Be part of a passionate team making a real difference in the rental industry.
- Qualifications: Customer-focused mindset and attention to detail; experience in contact centres is a plus.
The predicted salary is between 16140 - 16140 £ per year.
Location: This role is based in our Sheffield City Centre Office.
Salary: £16,140 per annum base salary (Year 1 OTE: £16,620)
Working Pattern:
- 22.5 hours per week
- 3 days per week - 2 days in the office, 1 day working from home
- 9:00am – 5:30pm
Please note: The first 4 weeks will be full-time for training purposes.
Start Date: Tuesday 21st July 2026.
We’re open to two different profiles for this role:
- Someone with previous contact centre experience
- A recent college leaver or graduate with hospitality experience looking to take the next step in their career
Full training is provided so if you’re looking for a fresh start or a move into a new industry, this could be a great fit for you.
Our Recruitment Process: As part of our recruitment process, we use an AI assistant called Lily to complete an initial phone call. The call takes just a few minutes and helps us progress suitable candidates faster - including outside normal working hours.
Our mission:
- Two in five people in the UK rent their homes. Goodlord's mission? To be the gold standard platform for renting.
- We started Goodlord because we wanted to make renting simple and transparent for everyone involved: the agent, the landlord, and the tenant.
- Like all scale-ups it’s been a bit of a rollercoaster journey, but we’re now stronger than ever, with around 3,000 letting agents using the platform, exciting and varied products and 350 Goodlordians supporting the mission!
The Opportunity:
- Proactively working to progress referencing applications ensuring reports are generated for our customers in line with our KPI measurements.
- Helping tenants to get their dream home through meeting and exceeding targets.
- Professionally supporting our customers with high levels of accuracy (this is super important) with great care and diligence via phone, live chat and email.
What we need from you:
- Previous experience working in a highly targeted and fast-moving contact centre is highly desirable - we will prioritise applications with this experience, but it isn’t essential.
- Customer centric mindset allowing you to quickly identify and understand the needs of our different customers.
- Have great attention to detail and can easily identify inconsistencies.
It would also be great if:
- You have previous experience in conducting credit or ID checks or working within the lettings industry.
- You’re super organised and have proven your ability to prioritise effectively.
Why you’ll love being a Goodlordian:
Aside from the role, the people, our culture and our mission, we have some other things that make Goodlord a pretty awesome place to be. Here’s a few favourites amongst Goodlordians:
- Grow with Goodlord: your development is important to us, that’s why we are Great Place to Work - certified. Have a goal in mind? Share it with us so we can use some of our annual development fund to support it.
- Your well-being matters: bi-weekly coaching with Sanctus to provide Goodlordians with a safe place to talk and support your mental health.
- 25 days holiday: plus UK Bank holidays plus 1 day per full holiday year up to 32 days: We believe regular breaks are essential for well-being and we encourage (some may say expect!) all Goodlordians to take full advantage of their annual leave entitlement.
- Supporting your family: we offer Goodlordians of all genders a generous 3 months of fully-paid time off to look after their new arrivals.
- Our team: we’re an energetic, sociable, and talented bunch who are super passionate about what we do and determined to make a difference.
Customer Support Executive - Part Time in Sheffield employer: Oh Goodlord Ltd
Goodlord is an exceptional employer located in the vibrant Sheffield City Centre, offering a supportive and dynamic work environment for Customer Support Executives. With a strong focus on employee development, generous holiday allowances, and a commitment to mental well-being, Goodlord fosters a culture where team members can thrive both personally and professionally. Join a passionate team dedicated to making renting simple and transparent, while enjoying the unique benefits of working in a scale-up that values its people.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Executive - Part Time in Sheffield
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Oh Goodlord Ltd and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Oh Goodlord Ltd and let us see your personality shine through!
We think you need these skills to ace Customer Support Executive - Part Time in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Oh Goodlord Ltd.
Get Familiar with Our Brand:Before applying, take some time to learn about Oh Goodlord Ltd and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Oh Goodlord Ltd
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Oh Goodlord Ltd.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Oh Goodlord Ltd will surely appreciate.
