At a Glance
- Tasks: Build strong customer relationships and support the sales team in a dynamic environment.
- Company: Join OGM, a leader in precision injection moulding with a people-first culture.
- Benefits: Enjoy a competitive salary, 22 days holiday, and opportunities for professional growth.
- Other info: Work in a friendly team with genuine opportunities for learning and progression.
- Why this job: Make a real impact while developing your career in account management.
- Qualifications: 2-3 years in a customer-facing role with strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Customer Account Executive – Build Customer Relationships and Shape Commercial Success at OGM
We're growing our commercial team and looking for a Customer Account Executive to support and develop relationships with some of our most valued customers. This is an exciting opportunity to join OGM, a trusted leader in precision injection moulding and manufacturing innovation, where you'll gain hands-on experience, professional development, and the chance to make a real impact within a fast-growing business.
If you're personable, commercially minded, and looking to develop a long-term career in account management, this role could be your perfect next step.
About OGM
At OGM, we've been at the forefront of precision injection moulding for over 60 years - trusted by world-leading brands across medical, defence, consumer, and industrial sectors. From our advanced facility in Oxfordshire, we combine technical excellence with a people-first culture, delivering innovative solutions that drive manufacturing performance worldwide.
We're proud of our long-standing reputation for quality, sustainability, and continuous improvement - and our success comes from our talented, collaborative team.
As a Customer Account Executive, you'll play an important role supporting the Sales Director and wider commercial team to maintain and grow key customer relationships. This position sits within OGM's commercial division and focuses on day-to-day client interaction - answering queries, preparing quotations, tracking performance, and helping ensure that every customer receives the highest standard of service.
It's an ideal role for someone with around 2–3 years' experience in a customer-facing or commercially focused environment who wants to build a career in account management.
You'll spend most of your time working from our Oxfordshire office, with occasional travel to visit customers (typically once a month).
Hours: Full-time, permanent
Location: Yarnton, Oxfordshire (office-based with occasional client visits)
Salary: £30,000 per annum
What You'll Be Doing
- Building and maintaining strong customer relationships through excellent service and clear communication
- Managing day-to-day customer enquiries and supporting ongoing commercial activity
- Preparing quotes, estimates, and reports under the guidance of the Sales Director
- Analysing data, pricing, and performance to support account planning and profitability
- Attending regular online or face-to-face meetings with customers
- Collaborating with internal departments (production, logistics, finance) to ensure on-time delivery and quality performance
- Maintaining CRM and Excel-based reports to track customer and sales performance
- Identifying opportunities for account growth
What You'll Bring
- Around 2–3 years' experience in a customer-facing or commercial support role (manufacturing or technical industry experience advantageous but not essential)
- Commercially minded with strong numerical and analytical skills with confidence working in Excel and spreadsheets
- A proactive, organised approach and the ability to manage multiple priorities
- Excellent communication and relationship-building skills
- Commercial awareness and an eagerness to learn about manufacturing and technical processes
- Confidence using CRM or ERP systems
- A positive, professional attitude with a desire to develop and progress
Please note: Due to our location and the need to visit customer sites, a full UK driving license and access to a vehicle are essential.
Competitive salary: £30,000 per annum
22 days holiday + bank holidays, increasing with service
Company pension scheme
Employee assistance and wellbeing support
Genuine opportunities for learning, development and progression
A friendly, inclusive team where collaboration and innovation are valued
Long-standing stability within a respected British manufacturing business
Click to Apply.
Account Manager Customer Care in Yarnton employer: OGM Moulding Innovation
At OGM, we pride ourselves on being a leading employer in the precision injection moulding sector, offering a supportive and collaborative work environment in our Oxfordshire office. With a commitment to employee growth, we provide genuine opportunities for professional development, competitive salaries, and a comprehensive benefits package, including a company pension scheme and wellbeing support. Join us to make a meaningful impact while working alongside a talented team dedicated to innovation and quality.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Customer Care in Yarnton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at OGM Moulding Innovation. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like OGM Moulding Innovation before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager Customer Care in Yarnton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to OGM Moulding Innovation:Your cover letter is your chance to shine! Tell us why you want to work at OGM Moulding Innovation specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at OGM Moulding Innovation!
How to prepare for a job interview at OGM Moulding Innovation
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
