At a Glance
- Tasks: Provide top-notch support, solve technical challenges, and guide customers through our ERP system.
- Company: Join a dynamic tech company focused on customer success and collaboration.
- Benefits: Enjoy hybrid working, 25 days holiday, and continuous learning opportunities.
- Other info: Be part of a supportive team with exciting career growth potential.
- Why this job: Make a real impact while tackling diverse challenges every day.
- Qualifications: Experience in software support and a passion for problem-solving.
The predicted salary is between 38250 - 46750 £ per year.
Are you a problem-solver with a passion for technology and great customer service?
Do you thrive in a collaborative environment where no two days are the same? If so, we’d love to have you on board as our 2nd Line Support Consultant!
If you have experience supporting ERP solutions, or have worked with other software applications, and enjoy tackling technical challenges, this is a fantastic opportunity to expand your expertise and make areal impact!
Every day brings new challenges to solve and exciting opportunities to grow.
About us
Our Software Support team is the backbone of customer success, helping businesses get the most out of our solutions.
We have a friendly and supportive environment where our 1st, 2nd, and 3rd Line Consultants work together to record, manage, and resolve customer incidents.
As a 2nd Line Support Consultant, you’ll step in to tackle escalated queries, diagnose issues, and deliver solutions - ensuring every customer receives a first-class support experience.
You’ll also collaborate closely with Sales, Customer Success, Delivery, and our Software Development teams to provide seamless support throughout the customer journey.
If you love troubleshooting, thinking outside the box, and making a real impact, this role is for you!
- What you’ll be doing
- Be the voice of support - respond to customer calls with professionalism, empathy, and efficiency, making sure every customer feels heard and valued.
- Solve technical challenges - investigate and resolve software issues, whether it's backend configurations, database queries, or system processes.
- Be a guiding hand - help customers navigate the prof. ITplus system, explaining its features in a clear and helpful way.
- Keep things running smoothly - manage service requests, monitor tasks, and resolve incidents while staying on top of SLAs.
- Be the go-to expert - act as the key escalation point for the 1st Line Support team, stepping in when issues require deeper expertise.
- Handle data with precision - assist with data exports and integrations using ODBC, My SQL, and Microsoft Office tools.
- Think outside the box – evaluate customer requests creatively, offering innovative solutions to their challenges.
- Know when to escape - identify and pass complex issues to the 3rd Line/Development Team when needed.
- Strengthen customer confidence - ensure customers always feel reassured that their concerns are being handled promptly and effectively.
- Spot trends and improve - identify recurring issues and share insights with the Support Management team to drive continuous improvement.
- Why this role will appeal to you
- Be at the heart of the action – as part of our frontline support team, you’ll play a key role in helping customers get the most out of our prof. ITplus ERP solution.
- Every day is different – from quick fixes to complex investigations, you’ll tackle a variety of challenges, keeping you engaged and always learning.
- Collaborate and grow – work closely with our Sales, Customer Success, Delivery, and Software Development teams to deliver outstanding service.
- Make a difference – your problem-solving skills and personable approach will turn customers into lifelong fans of OGL Software.
What's in it for you?
- Career growth – we don’t just offer jobs; we offer exciting career paths in the ever-evolving ERP industry.
- Continuous learning – we believe in investing in our people and providing opportunities to expand your knowledge and skills.
- A supportive and welcoming team – join a passionate group of like-minded professionals who support and inspire each other every day
If you’re driven, eager to learn, and ready to make an impact, this is your chance to build a rewarding career in ERP software.
Join us at OGL Software and be part of something amazing!
At OGL, we believe in creating a workplace where our employees feel valued and supported.
Alongside the standard benefits you’d expect, we offer a few extras to make your work-life balance even better:
- Hybrid/flexible working (after 6-monthprobationary period)
- 25 days of holiday plus 8 bank holidays
- Opportunity to buy and sell holiday
- Support for your learning, development andcareer growth
- An employee reward board to recognise great work
- Company social events to bring the team together
- A referral bonus scheme for employees
- Free on-site parking
- #J-18808-Ljbffr
2nd Line Software Support Consultant in Stourport-on-Severn employer: Ogl Computer Services Group Limited
OGL is an exceptional employer that values its staff and fosters a supportive work culture, making it an ideal place for an Internal Sales Executive to thrive. With a strong emphasis on employee growth, you will benefit from tailored training plans, hybrid working options, and a generous holiday allowance, all while being part of a team that celebrates achievements through social events and recognition initiatives. Join us in our beautiful location where 55% of our sales team have been with us for over five years, reflecting our commitment to creating a rewarding and fulfilling workplace.
Contact Details:
Ogl Computer Services Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line Software Support Consultant in Stourport-on-Severn
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at Ogl Computer Services Group Limited or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to Ogl Computer Services Group Limited.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like Ogl Computer Services Group Limited.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like Ogl Computer Services Group Limited that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace 2nd Line Software Support Consultant in Stourport-on-Severn
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at Ogl Computer Services Group Limited.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at Ogl Computer Services Group Limited and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at Ogl Computer Services Group Limited
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If Ogl Computer Services Group Limited uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
