At a Glance
- Tasks: Diagnose and resolve ERP-related incidents while ensuring top-notch customer support.
- Company: Join OGL Software, a leader in ERP solutions with a focus on teamwork.
- Benefits: Enjoy hybrid work, 25 days holiday, and growth opportunities in the ERP field.
- Other info: Flexible working options available after probation for a better work-life balance.
- Why this job: Be part of a dynamic team that enhances customer experiences and drives innovation.
- Qualifications: Experience in support roles and a passion for problem-solving.
The predicted salary is between 31500 - 38500 £ per year.
OGL Software is seeking a 2nd Line Support Consultant to escalate, diagnose, and resolve ERP-related incidents, ensuring a first-class customer experience.
You’ll work with Sales, Customer Success, Delivery, and Development teams to provide seamless support across the customer journey.
Hybrid/flexible working after probation, 25 days holiday and opportunities to learn and grow within the ERP software space are offered to suit your career ambitions.
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2nd Line ERP Support Specialist | Hybrid Work in Stourport-on-Severn employer: Ogl Computer Services Group Limited
OGL is an exceptional employer that values its staff and fosters a supportive work culture, making it an ideal place for an Internal Sales Executive to thrive. With a strong emphasis on employee growth, you will benefit from tailored training plans, hybrid working options, and a generous holiday allowance, all while being part of a team that celebrates achievements through social events and recognition initiatives. Join us in our beautiful location where 55% of our sales team have been with us for over five years, reflecting our commitment to creating a rewarding and fulfilling workplace.
Contact Details:
Ogl Computer Services Group Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 2nd Line ERP Support Specialist | Hybrid Work in Stourport-on-Severn
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Ogl Computer Services Group Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Ogl Computer Services Group Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Ogl Computer Services Group Limited!
✨Direct Apply to Ogl Computer Services Group Limited
Let's not forget to apply directly through the Ogl Computer Services Group Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 2nd Line ERP Support Specialist | Hybrid Work in Stourport-on-Severn
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Ogl Computer Services Group Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Ogl Computer Services Group Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Ogl Computer Services Group Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
