Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support, solve technical challenges, and guide customers through our ERP system.
- Company: Join a dynamic team at OGL Software, where innovation meets collaboration.
- Benefits: Enjoy hybrid working, 25 days holiday, and continuous learning opportunities.
- Other info: Be part of a supportive team that values growth and celebrates success together.
- Why this job: Make a real impact by turning customers into lifelong fans with your problem-solving skills.
- Qualifications: Experience in software support and a passion for technology and customer service.
The predicted salary is between 30000 - 40000 £ per year.
Are you a problem-solver with a passion for technology and great customer service? Do you thrive in a collaborative environment where no two days are the same? If so, we’d love to have you on board as our 2nd Line Support Consultant! If you have experience supporting ERP solutions, or have worked with other software applications, and enjoy tackling technical challenges, this is a fantastic opportunity to expand your expertise and make a real impact! Every day brings new challenges to solve and exciting opportunities to grow.
About us
Our Software Support team is the backbone of customer success, helping businesses get the most out of our solutions. We have a friendly and supportive environment where our 1st, 2nd, and 3rd Line Consultants work together to record, manage, and resolve customer incidents. As a 2nd Line Support Consultant, you’ll step in to tackle escalated queries, diagnose issues, and deliver solutions - ensuring every customer receives a first-class support experience. You’ll also collaborate closely with Sales, Customer Success, Delivery, and our Software Development teams to provide seamless support throughout the customer journey. If you love troubleshooting, thinking outside the box, and making a real impact, this role is for you!
What you’ll be doing:
- Be the voice of support - respond to customer calls with professionalism, empathy, and efficiency, making sure every customer feels heard and valued.
- Solve technical challenges - investigate and resolve software issues, whether it's backend configurations, database queries, or system processes.
- Be a guiding hand - help customers navigate the prof.ITplus system, explaining its features in a clear and helpful way.
- Keep things running smoothly - manage service requests, monitor tasks, and resolve incidents while staying on top of SLAs.
- Be the go-to expert - act as the key escalation point for the 1st Line Support team, stepping in when issues require deeper expertise.
- Handle data with precision - assist with data exports and integrations using ODBC, MySQL, and Microsoft Office tools.
- Think outside the box – evaluate customer requests creatively, offering innovative solutions to their challenges.
- Know when to escalate - identify and pass complex issues to the 3rd Line/Development Team when needed.
- Strengthen customer confidence - ensure customers always feel reassured that their concerns are being handled promptly and effectively.
- Spot trends and improve - identify recurring issues and share insights with the Support Management team to drive continuous improvement.
Why this role will appeal to you:
- Be at the heart of the action – as part of our frontline support team, you’ll play a key role in helping customers get the most out of our prof.ITplus ERP solution.
- Every day is different – from quick fixes to complex investigations, you’ll tackle a variety of challenges, keeping you engaged and always learning.
- Collaborate and grow – work closely with our Sales, Customer Success, Delivery, and Software Development teams to deliver outstanding service.
- Make a difference – your problem‑solving skills and personable approach will turn customers into lifelong fans of OGL Software.
What's in it for you?
- Career growth – we don’t just offer jobs; we offer exciting career paths in the ever‑evolving ERP industry.
- Continuous learning – we believe in investing in our people and providing opportunities to expand your knowledge and skills.
- A supportive and welcoming team – join a passionate group of like‑minded professionals who support and inspire each other every day.
If you’re driven, eager to learn, and ready to make an impact, this is your chance to build a rewarding career in ERP software. Join us at OGL Software and be part of something amazing! At OGL, we believe in creating a workplace where our employees feel valued and supported. Alongside the standard benefits you’d expect, we offer a few extras to make your work‑life balance even better:
- Hybrid/flexible working (after 6-month probationary period)
- 25 days of holiday plus 8 bank holidays
- Opportunity to buy and sell holiday
- Support for your learning, development and career growth
- An employee reward board to recognise great work
- Company social events to bring the team together
- A referral bonus scheme for employees
- Free on-site parking
2nd Line Software Support Consultant employer: Ogl Computer Services Group Limited
Contact Detail:
Ogl Computer Services Group Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Software Support Consultant
✨Tip Number 1
Get to know the company inside out! Research OGL Software, understand their products, and be ready to discuss how your skills can help solve their customers' challenges. This shows you're genuinely interested and prepared.
✨Tip Number 2
Practice your problem-solving skills! Think of real-life scenarios where you've tackled technical issues or provided excellent customer service. Be ready to share these examples during interviews to demonstrate your expertise.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips about the company culture and even lead to referrals, which can boost your chances of landing that job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and makes it easier for us to keep track of your application.
We think you need these skills to ace 2nd Line Software Support Consultant
Some tips for your application 🫡
Show Your Passion for Problem-Solving: When writing your application, let us see your enthusiasm for tackling technical challenges. Share specific examples of how you've solved problems in the past, especially if they relate to software support or ERP solutions.
Highlight Your Customer Service Skills: We value great customer service, so make sure to emphasise your experience in this area. Talk about how you've helped customers feel valued and heard, and any techniques you use to ensure a positive support experience.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, making it easy for us to see why you'd be a great fit for our team.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're serious about joining our awesome team!
How to prepare for a job interview at Ogl Computer Services Group Limited
✨Know Your Tech
Brush up on your knowledge of ERP solutions and the specific software applications mentioned in the job description. Be ready to discuss your previous experiences with these technologies and how you've tackled technical challenges in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved complex issues in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your analytical thinking and creativity in finding solutions.
✨Emphasise Customer Service
Since this role is all about providing first-class support, be sure to convey your passion for customer service. Share stories that demonstrate your empathy and professionalism when dealing with customers, especially in challenging situations.
✨Collaborate and Communicate
Highlight your ability to work in a team and communicate effectively with different departments. Prepare to discuss how you've collaborated with others in the past to resolve issues or improve processes, as teamwork is key in this role.