Delivery Manager

This job is with Ogilvy, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About Ogilvy: Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities.

Department: Consulting

Location: London

Contract type: 12-Month FTC

Full Time/Part time: Full Time

Reporting into: Senior Project Director

About Ogilvy Consulting: Ogilvy Consulting is the Business, Brand and Marketing Transformation consultancy within the Ogilvy Group. We help clients including Nestlé, Facebook, HSBC and LEGO answer tough questions about how to help them grow their business. We have just been named a Financial Times UK leading Management Consultancy for the eighth consecutive year. Ogilvy Consulting believes in the power of brands and people to transform businesses, drive growth and create financial and societal value. Moving beyond traditional methodologies, we seek to build breakthrough brands, businesses and marketing approaches that live and grow in the modern world, reflecting current cultural narratives, leveraging growth insights, and operating in a digitally led way.

The Role: The Delivery Manager is a critical junior-level role within the Ogilvy Consulting team, reporting to the Senior Delivery Director. This role is responsible for supporting the smooth and efficient execution of client projects by ensuring seamless navigation through internal systems and processes. The Delivery Manager will be a critical part of a newly formed Operations team, working closely with project teams, resource, finance and other internal stakeholders to facilitate project setup, tracking, reporting, and closure. This is an excellent opportunity for a highly organised and detail-oriented individual to gain valuable experience in a fast-paced consulting environment, with opportunities to work across multiple Business Units for key clients.

Key Responsibilities:

• Project Setup and Initiation: Coordinate with the relevant consulting/project teams to formulate initial timeline, resource requirements for all new project requests. Create the necessary project codes in the finance and resource systems for tracking purposes. Support the team with the creation of the SOW, ensure the necessary commercial approvals have been received and upload to the necessary systems (Ogilvy and client systems). Ensure all resource requests for all new projects are communicated to the Operations Resource Manager and time is allocated in Wrike accurately. Track client approval of SOW and ensure billing requests of client POs are processed in a timely manner. Support any new starters in the consulting with any necessary finance tasks e.g. training on how to book travel, process expenses, complete timesheets etc.
• Project Tracking and Monitoring: For select larger clients, maintain project schedules and timelines, tracking progress against key milestones and updating resource of any shifts in staff needs. Alongside the Senior Delivery Director, oversee production requests for larger requirements, from deck design image creation to video production. Support with the monitoring of all project SOW, running burn reports, against planned timelines, identifying potential overruns or discrepancies on a weekly basis. Proactively identify and escalate potential project risks and issues to the Senior Delivery Director.
• Internal Process Management: Serve as a liaison between Consulting project teams and internal departments (e.g., finance, resource, production, legal). Ensure compliance with Ogilvy's internal policies and procedures. Work with the Senior Delivery Director and Operations Manager to streamline internal processes to improve project efficiency and effectiveness. Support the implementation of new project management tools and methodologies.
• New Business Support: Support the development of new business proposals and pitches and ensuring any resource outside of consulting is communicated to the relevant Resource manager and recorded in Wrike.

Skills and Attributes:

• Excellent organisation and time management skills with the ability to multi-task, especially in high-pressure situations.
• Strong work ethic with superior attention to detail.
• Excellent working knowledge of Microsoft Office, particularly in Excel and PowerPoint, Keynote a plus. Wrike and/or Workday experience an advantage.
• A good understanding of basic production tasks such as overseeing design requests or working with a production team to create internal videos.
• A curiosity, energy and assertiveness that allows you to adopt a can-do attitude to every challenge and initiative.
• Thrives in a changing, dynamic environment.
• Acts in a professional way while being able to ‘make it fun’.
• Able to see the big picture while paying attention to the smallest details.
• Anticipates and manages risk.
• An instinctive collaborator and good communicator, able to develop strong working relationships with Consulting team members and wider internal stakeholders.
• Pro-actively keeps people up to date, participates in meetings and helps problem solve.

More about Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Molson Coors (owner of Madrí beer), Valeo Foods UK (owner of Kettle Chips and Rowse Honey), Argos, Mondelēz International, Unilever, TK Maxx and Pernod Ricard. In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – now in its 12th year.

How we help you Thrive: 25 days annual leave + 1 Volunteer Day, Bupa Healthcare, Enhanced Maternity, Adoption and Shared Parental Leave. We have a Flexible Working Model with core working hours: 10am – 4pm. A 1.5:1 Matching Pension Structure. Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year. Season Ticket Loan and Cycle to Work Scheme. Life Assurance.

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

If you need any assistance seeking a job opportunity, or if you need reasonable accommodation with the application process, please contact us at accommodations@ogilvy.com. Please note that this contact is only for candidates who are requesting accommodation. Emails for other purposes, including application status requests, will not receive a response.