Delivery Director in London

This job is with Ogilvy, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

About Ogilvy: Ogilvy has been creating impact for brands through iconic, culture-changing, value-driving ideas since the company was founded by David Ogilvy 75 years ago. It builds on that rich legacy through Borderless Creativity – innovating at the intersections of its advertising, public relations, relationship design, consulting, and health capabilities with experts collaborating seamlessly across over 120 offices in nearly 90 countries. Ogilvy currently ranks as the #1 global agency network for creative excellence and effectiveness by WARC, signifying its ability to deliver creative solutions that drive unreasonable impact for clients and communities.

About the Role: We are looking for a Delivery Director to oversee project management and operations across a significant influencer and social marketing account. Given the scale and scope of the business, solid skills and experience in project management fundamentals are a must (budgeting, planning, developing statements of work etc.) and managing operational success within an agency environment, including managing forecasting and resourcing. However, we are also after an individual with an appreciation and understanding of social media and influencer marketing, from the creative process, strategy, data through to the production - as well as the people skills to foster a collaborative and efficient team culture.

Your leadership will also extend to mentoring junior team members, fostering their growth, and enhancing the overall capabilities of our teams. With strong communication skills, you’ll be a reliable collaborator, working in harmony with account managers, creatives, and stakeholders to ensure a unified approach that consistently exceeds client expectations. Your dedication to detail will play a pivotal role in maintaining the high standards our agency is known for, ensuring that every project deliverable is of exceptional quality.

What You’ll Do:

• Oversee project delivery and operations across a large client team, supporting team with all commercial and resource management.
• Support client teams to analyse and identify better ways of working, ensure processes are being followed and identify operational improvements.
• Excellent at managing expectations and resolving project-related issues.
• Work in collaboration with Account Leads on project set up, statements of work, staff plans and budgets.
• Proactively identifying and solving issues and mitigating risk.
• Working in partnership with the commercial accountant to achieve commercial targets - attend commercial meetings with client teams to ensure revenue forecasts, cap plans and resource needs are accurate.
• Preparing and reviewing scopes of work and proposal development for consistency and accuracy.
• Take an active role in project delivery and be responsible for delivering projects on time, within budget and to quality.
• Monitor project costs and timeframes against budgets and milestones, proactively managing exceptions to ensure delivery to plan and budget.
• Work with team to identify project risks and issues, ensuring effective mitigation and risk strategies are implemented.
• Monitor budgets and work with the business to avoid overburns - Running weekly burn reports, providing analysis and support with servicing levels.
• Resource Management to plan proactively including resource trackers and capacity plans across departments.
• Provide regular training for the team on operational and finance processes.
• Support team with financial administration such as raising POs, vendor creation and job number creation and working with Finance on issues relating to invoices / payments / budgets / vendors.

What You’ll Need:

• Proven expertise in project management and operations.
• Demonstrate a proven experience of managing teams and delivering across a wide range of multi-channels, including influencer marketing and social asset production.
• Requires proven experience of working on a fast-paced account.
• Financial acumen for managing budgets, financial status and resource allocation.
• Strong organisation skills; responsive to colleagues for overall efficiency and effectiveness.
• Ability to build strong relationships with peers, external clients, and suppliers, and can achieve results under challenging circumstances.
• Ability to make sound commercial and financial decisions, quickly understand problems, propose solutions, and manage client situations.
• Ability to stay calm under pressure and to have a focused and positive approach, and be self-motivated, self-driven and comfortable working independently if required.
• Strong client service ethos, with a commitment to quality and the will to constantly drive improvements.
• Commitment to high standards of excellence and integrity.
• Possess good business acumen and sound judgment. Must be able to be collaborative, supportive and adopt a team-based approach. Will be eager to provide insight and receive feedback.
• An accomplished communicator who gains confidence of the business whilst being experienced at operating at all levels.
• Negotiates well, actively listens and makes compelling arguments. Can build strong relationships both with clients, peers, and business counterparts.

Benefits:

• 25 days annual leave + 1 Volunteer Day.
• Bupa Healthcare.
• Enhanced Maternity, Adoption and Shared Parental Leave.
• We have a Flexible Working Model with core working hours: 10am – 4pm.
• A 1.5:1 Matching Pension Structure.
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year.
• Season Ticket Loan and Cycle to Work Scheme.
• Life Assurance.

At Ogilvy, our people are at the heart of what we do: a creative agency that sparks game-changing ideas across culture and business through collaboration, integrity, and a celebration of self-expression. We believe in building powerful teams with purpose - and we relentlessly curate transformative initiatives that make our commitment to fairness, and equity a reality. Our ultimate mission is to leave a positive impact on the world, creating a better future for all, while supporting and uplifting the global communities we serve. This is central to our mantra of Borderless Creativity.

Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.