Social & Influence Account Manager

Department: Social, PR & Influence

Location: London

Contract type: 12-month Fixed Term

Full Time/Part time: Full Time

Reporting into: Social & Influence Account Director

About Ogilvy

Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Argos, Mondelēz International, Unilever, TK Maxx and Pernod Ricard.

In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – now in its 12th year.

The Role

We have a fantastic opportunity for an experienced Account Manager to join one of our Top 10 accounts, where everyone plays to their strengths delivering award-winning campaigns. We have developed strong client relationships which spans over 7 years working with their UK & European Teams supporting on Strategy, Creative, Advertising, Channel and Product marketing and Measurement.

As a Social & Influence Manager, you are the driving force behind our campaigns playing a central role in delivering our social & influence marketing proposition across one of our biggest clients. You will manage your workload autonomously, taking full responsibility for the quality and end-to-end execution of multiple social and influencer programs. In this role, you will act as a role model for Ogilvy's values, building trusted client relationships and communicating effectively across internal teams.

You will be accountable for resolving problems on your projects, managing timelines, and proactively communicating your status to senior leadership. A key part of your role will be to support the growth of junior team members by providing constructive feedback, sharing knowledge, and acting as an informal mentor. We are looking for a creative problem-solver with a passion for the industry and a proven ability to lead projects with confidence and a positive attitude.

Key Responsibilities

• Campaign Management
  • Manage the day-to-day running of multiple social and influencer campaigns from start to finish, including:
  • Identifying and vetting talent
  • Negotiating contracts and fees
  • Implementing campaign across relevant channels
  • Overseeing delivery and ensuring quality
  • Reporting on performance against agreed KPIs
  • Maintain and update the creator and influencer database to ensure accuracy and relevance.
  • Serve as the first point of escalation for your projects, resolving day-to-day problems independently by consulting with stakeholders as needed and escalating to senior leadership only when appropriate.
• Strategic Contribution
  • Actively contribute to social & influencer strategy by recommending objectives, targets, and creative concepts. Confidently present creative solutions, campaign reports to internal and external stakeholders.
  • Identify and nurture client-appropriate talent opportunities and relationships to help deliver the social & influencer programs for clients.
• Client Management
  • Act as the primary point of contact for your clients, managing expectations, providing timely updates, as well as advice and solutions.
  • Build long-term client relationships by delivering work that meets agreed objectives, deadlines, and taking responsibility for the quality of all client outputs in your remit.
  • Communicate effectively across internal teams (media, PR, data & insights), proactively sharing updates and coordinating timelines to ensure smooth handovers and integrated campaign success.
  • Share updates proactively, coordinate timelines, and resolve potential blockers before they impact delivery.
  • Effectively prioritise tasks across all projects proactively communicating your status to senior leadership, reassuring them that work is on track and meeting deadlines.
• Resource Management
  • Manage campaign budgets and timelines, ensuring projects are delivered profitably and on schedule. Proactively communicate about your workload and capacity to your line manager.
  • A key part of your role will be to support the growth of junior team members by providing constructive feedback, sharing knowledge, and acting as an informal mentor to aid their growth and development.

Skills for Your Growth to Account Director

To support your progression, you will be expected to develop capabilities in the following areas:

• Strategic Development: Move from contributing to strategy to leading the strategic design, defining industry-leading approaches.
• Commercial Acumen: Develop a strong understanding of account profitability, identify opportunities for organic growth within your clients, and contribute to new business pitches.
• Senior Client Counsel: Evolve from a trusted day-to-day contact into a strategic advisor for mid-level clients, providing proactive counsel on industry trends and challenges.
• Team Leadership: Build on your informal mentoring to develop formal line management skills, becoming a role model who can inspire and lead a team.

What You Will Need

• A passion for social and influencer marketing with a minimum of two years' experience, preferably in a fast-paced agency environment.
• Proven experience in autonomously managing multiple social and influencer campaigns from start to finish, including budget and timeline management.
• A track record of building strong client relationships and proactively managing their expectations.
• Excellent problem-solving skills with the ability to make sound decisions and escalate appropriately.
• Experience in guiding or mentoring junior team members is highly desirable.
• Strong communication and presentation skills, with the ability to facilitate meetings and collaborate effectively across teams.
• A commitment to your own growth, with a keen interest in keeping up-to-date with social and influencer marketing trends and sharing knowledge with colleagues.

Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they’re here, for them to want to stay with us, grow their career, and to feel they belong with us.

We are an equal opportunity employer and we’re committed to creating an inclusive, welcoming environment for everyone who wants to work at Ogilvy. For us, diversity, equity and inclusion is integrated into everything that we do. We believe that for creativity to flourish, everything about how we work must have diversity at its core. Your race, colour, ethnic, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, have no bearing on our hiring decisions, but we encourage everyone to feel free to express their true selves in an environment we are consistently striving to make as inclusive as possible.

We aim to facilitate an accessible and positive application experience for all candidates. If you require any adjustments from us to support you through the process or expect to require any adjustments to working conditions to be able to best perform in the role, please let us know. We are happy to consider all reasonable adjustments.

If you live with a disability and you would like to take advantage of our offer of a guaranteed interview under the Disability Confident Scheme, please ensure you fill out our voluntary Equal Opportunities Questionnaire when applying.