Social Business Director

Global Tech Organisation

Department: PR & Influence / Social & Content

Location: London

Contract type: Fixed-Term (12 months)

Full Time/Part time: Full Time

Reporting into: Managing Partner / Client Partner

About Ogilvy: Ogilvy UK has been creating iconic ideas that deliver impact at scale for clients ever since David Ogilvy founded the company in 1948. Ogilvy UK specialises in bringing together brand advertising, customer experience marketing, PR, influence and consulting, all fuelled by Behavioural Science. Our world-class award-winning creative campaigns deliver solutions for clients including Sainsbury’s, Argos, Mondelēz International, Unilever, TK Maxx and Pernod Ricard. In 2023, Ogilvy UK celebrated their 75th anniversary and was the most awarded agency in Europe. Ogilvy is home to the largest influencer marketing practice globally, and hosts the world’s biggest festival of behavioural science and creativity, Nudgestock – now in its 12th year.

The Role: Social and content have never been more important for clients. Showing up authentically, with intention, across social platforms helps brands connect with their audiences, sell, and serve them better. This role provides the opportunity to work on an exciting tech client portfolio, leading the day-to-day business and managing key campaigns throughout the year. As a Business Director, you will lead large, complex projects, working closely with the strategy, creative, and programme leads across the Social, Influence, and PR teams. You are perfect for this role if you have a wide knowledge of social, from managing campaigns that build brand advocacy to creating hard-working assets that drive purchase. The ideal candidate knows how to effectively lead an account, steering processes and ways of working internally, with agency partners, and with our clients to deliver best-in-class social campaigns and content.

Key Responsibilities:

• Social & Campaign Leadership: Lead large, complex social-first projects and manage key campaigns for an exciting tech client portfolio, from ideation through to execution.
• Strategic Counsel: Provide senior-level strategic guidance to clients, confidently holding your own in strategic conversations and ensuring all work aligns with strategic objectives.
• Integrated Team Management: Lead and motivate an integrated team, including an Account Manager, Community Manager, and Creatives, to deliver best-in-class social content and campaigns.
• Content & Performance Oversight: Oversee the delivery of social content and ensure it is performing effectively on an ongoing basis by leveraging insights from the research and data team.
• Client & Stakeholder Management: Build trusted partner relationships with senior-level clients, manage multi-level stakeholders in complex organisations, and act as a key point of escalation.
• Commercial Acumen: Take responsibility for the commercials of all projects, managing profitability, resource requirements, and growth opportunities. Ensure proposals are delivered within budget and manage client expectations on costs.
• Process & Delivery: Steer processes and ways of working internally and with partners, ensuring social campaigns are delivered on budget and on time in a Social-First environment.
• Creative Excellence: Collaborate with creative teams to inspire, spot, and push for creative genius, ensuring the best social creative solution is delivered for the client's business problem.
• Social & Digital Expertise: Possess strong skills in paid and organic social, with experience across a wide variety of clients and projects from small, response-driven workstreams to larger, complex social experiences across multiple platforms.
• Strategic & Non-Linear Thinker: Understand the strategic and business context the client is operating in and use this knowledge to develop effective solutions. Demonstrate creative problem-solving and consider different angles on a brief.
• Relationship Builder: A strong relationship builder who can make friends, influence people, and maintain strong partnerships with internal and external stakeholders to protect the work and activate new opportunities.
• Leadership & Accountability: An organised and autonomous leader who takes responsibility for large projects, motivating the team while holding them and yourself accountable for the work and the process.
• Excellent Communicator: Provide clear, succinct guidance to internal teams and confidently present work to clients, acting as a champion for the social craft.
• Financially Savvy: Possess good commercial acumen, with a strong understanding of how to manage resource requirements, ensure profitability, and drive growth.

Skills for Your Growth to Client Partner:

• C‑Suite Partnership & Business Acumen: Transition from a practice leader to a C‑suite strategic advisor. Develop a deep, holistic understanding of the client's entire business model, competitive landscape, and financial drivers to become an indispensable partner to their most senior leaders.
• Integrated Solution Leadership: Evolve from leading a single capability to orchestrating the agency's full suite of services. Master the art of integrating diverse crafts—from brand advertising and PR to consulting and data—to solve the client's most complex business problems.
• Enterprise Commercial Strategy: Shift focus from departmental P&L management to owning the entire client commercial relationship. Drive enterprise-level growth by identifying strategic opportunities across the client's organization and negotiating large-scale, multi-year partnerships.
• Relationship as the Core Product: Move from a role where the craft is the primary product to one where the strategic client relationship itself is the core deliverable. Your success will be measured by your ability to build unwavering trust and long-term loyalty at the highest levels.

Personal Qualities:

You’ll be someone that loves to get stuck into a task, and collaborate with the client and agency teams to make stuff happen! You know how to execute with digital, social, platform-first thinking and how the brand needs to behave within these environments to drive engagement. You will be charismatic with an energy that’s infectious and inspires people to do their best. You’ll understand the importance of brand metrics and how to orientate the operation in service of driving them and delivering business success. You know how to have fun and how to build a culture that is happy to work hard in an enjoyable environment. Experience within the retail sector is not essential but would be helpful.

How we help you Thrive:

• 25 days annual leave + 1 Volunteer Day
• Enhanced Maternity, Adoption and Shared Parental Leave
• We have a Flexible Working Model with core working hours: 10am – 4pm
• Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests and development budgets and Wellbeing incentives and activities throughout the year
• Season Ticket Loan and Cycle to Work Scheme
• Life Assurance

Our ambition is to attract the very best diverse talent to Ogilvy, and to be the employer of choice in the UK. We want everyone to feel welcome when they join us, and once they’re here, for them to want to stay with us, grow their career, and to feel they belong with us. We are an equal opportunity employer and we’re committed to creating an inclusive, welcoming environment for everyone who wants to work at Ogilvy. For us, diversity, equity and inclusion is integrated into everything that we do. We believe that for creativity to flourish, everything about how we work must have diversity at its core. Your race, colour, ethnic, religion, gender, gender identity, national origin, sexual orientation, age, marital status, disability, have no bearing on our hiring decisions, but we encourage everyone to feel free to express their true selves in an environment we are consistently striving to make as inclusive as possible. We aim to facilitate an accessible and positive application experience for all candidates. If you require any adjustments from us to support you through the process or expect to require any adjustments to working conditions to be able to best perform in the role, please let us know. We are happy to consider all reasonable adjustments. If you live with a disability and you would like to take advantage of our offer of a guaranteed interview under the Disability Confident Scheme, please ensure you fill out our voluntary Equal Opportunities Questionnaire when applying.