At a Glance
- Tasks: Lead transformative operations for a major Google project, driving AI and tech integration.
- Company: Join Ogilvy, a leading creative agency with a commitment to innovation and inclusivity.
- Benefits: Enjoy 25 days annual leave, flexible working, and wellness perks.
- Other info: Dynamic role with opportunities for personal growth and leadership development.
- Why this job: Make a real impact by reshaping operations and enhancing client experiences.
- Qualifications: Proven experience in operational transformations and strong stakeholder management skills.
The predicted salary is between 80000 - 100000 € per year.
Location: London
Contract type: Fixed-Term Contract (6 months)
Full Time/Part time: Full Time
Reporting into: Operations Lead
Department: Operations
Role Overview
We are embarking on a major step-change in how we operate for our Google client—a brand-new approach, re‑engineered delivery process, and a new tech platform stack. This is an activation‑focused, hands‑on leadership role.
Key Responsibilities
- Global Strategy Alignment: Engage with the WPP Global GCL Team for Google to align on the WPP‑level AI and technology strategy, ensuring the UK operation is a full and active contributor to that global programme.
- Local Activation: Activate the AI and tech transformation within the UK Google operation, translating global strategy into local implementation with full synergy across WPP Google Media and UK operations.
- Transition Management: Own the master transition plan from day one; build it, communicate it, and hold the agency accountable through weekly governance cadences with senior leadership.
- Process Engineering: Operationalise the recent pitch methodology into documented, repeatable processes that teams can execute without reliance on individual institutional knowledge.
- Client Leadership: Act as the client‑facing lead on transformation where required, reassuring senior stakeholders that promised capabilities are on track and evidencing progress.
- Organisational Design: Partner with the Project Management Lead and Managing Partner to redesign team structures, define new role profiles, and close talent gaps through strategic hiring or development plans.
- Platform & Technology Adoption: Drive platform adoption, working alongside technology leads in WPP to onboard teams onto new tools, embed them into day‑to‑day workflow, and retire legacy systems cleanly.
- Change Management: Build and run the change management engine; create stakeholder maps, communications plans, resistance tracking, and feedback loops to bring the entire team on the journey.
- Performance & Reporting: Define and track transformation KPIs, reporting fortnightly to the C‑suite with honest RAG assessments and clear escalation paths for blockers.
- Sustainable Handover: Ensure that by the end of the 90‑day period, the new operating model is fully embedded, documented, and capable of being sustained by the existing leadership team without ongoing transformation support.
90‑Day Success Measures
- By Day 30: The master transformation plan is fully ratified, communicated, and has full leadership buy‑in.
- By Day 60: New, re‑engineered processes are live and being actively used within the UK operation.
- By Day 90: The full new operating model (People, Process, Platform) is embedded, documented, and handed over to permanent leadership.
- Days 90 - 180 (Post‑Handover): Success is measured by the sustained performance and optimisation of the new model by the existing team.
Requirements (What You Must Bring)
- A proven track record of leading complex operational transformations within a marketing, creative, or communications agency environment.
- Deep, simultaneous experience across all three pillars: people‑led change (org design, training), process re‑engineering, and platform/technology transitions.
- Strong executive stakeholder management skills, with confidence and credibility in client‑facing situations at the CMO or C‑suite level.
- Structured programme management expertise, with fluency in governance, risk management, reporting, and escalation frameworks.
- A reputation as a trusted integrator and coalition‑builder who brings people along with change rather than imposing it.
- Exceptional communication, interpersonal, and leadership skills.
- High levels of personal drive, resilience, and determination to deliver tangible outcomes under pressure.
Role Context & Working Style
- Reports to: Managing Partner, with a full mandate to execute the transformation.
- Works with: All department heads, People Team, Technology, Client Leads, and external vendors.
- Authority: Budget holder for transformation‑related spend; has decision rights over process and tooling within the agreed‑upon strategic parameters.
Benefits
- 25 days annual leave + 1 Volunteer Day
- Enhanced Maternity, Adoption and Shared Parental Leave
- Flexible Working Model with core working hours: 10am – 4pm
- Wellbeing and Health: Up to £25.00 per month towards physical or online exercise class membership, Unmind membership, LifeWorks tool and annual eye tests.
- Season Ticket Loan and Cycle to Work Scheme
- Life Assurance
Ogilvy is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.
Technical Operations Transformation Director employer: Ogilvy India
Ogilvy is an exceptional employer, offering a dynamic work environment in London that fosters innovation and collaboration. With a strong commitment to employee wellbeing, flexible working arrangements, and comprehensive benefits, including enhanced parental leave and wellness support, Ogilvy prioritises the growth and development of its team members. The culture encourages inclusivity and respect, making it an ideal place for professionals seeking meaningful and rewarding careers in the fast-paced world of marketing and communications.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Operations Transformation Director
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their goals, especially around transformation and tech adoption.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it counts.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Technical Operations Transformation Director
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational transformations, especially in marketing or creative environments. We want to see how your skills align with the role of Technical Operations Transformation Director.
Showcase Your Leadership Skills:This role is all about hands-on leadership, so don’t shy away from sharing examples of how you've successfully led teams through change. We love seeing candidates who can inspire and engage others during transitions.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make your achievements stand out. We appreciate clarity and directness in communication!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ogilvy India
✨Know the Transformation Inside Out
Before your interview, dive deep into the specifics of the transformation project. Understand the current operational challenges and how the new tech platform will address them. This knowledge will help you articulate your vision for local activation and demonstrate your readiness to lead.
✨Showcase Your Stakeholder Management Skills
Prepare examples that highlight your experience in managing executive stakeholders. Be ready to discuss how you've built trust and credibility in client-facing situations, especially at the C-suite level. This will show that you can effectively communicate and reassure senior stakeholders about the transformation progress.
✨Demonstrate Process Engineering Expertise
Bring concrete examples of how you've operationalised processes in previous roles. Discuss your approach to creating repeatable processes that teams can execute without relying on individual knowledge. This will illustrate your ability to translate complex strategies into actionable steps.
✨Prepare for Change Management Discussions
Be ready to talk about your experience with change management. Highlight how you've created stakeholder maps, communication plans, and feedback loops in past projects. This will show your capability to lead the team through the transformation journey and ensure everyone is on board.
