At a Glance
- Tasks: Manage customer orders, coordinate vehicle quotations, and resolve client issues.
- Company: Join Ogilvie Fleet, a supportive and innovative organisation with ambitious growth plans.
- Benefits: Competitive salary, generous holiday, pension scheme, and wellbeing support.
- Other info: Opportunities for career progression and hybrid working after probation.
- Why this job: Be part of a high-performing team delivering exceptional customer service.
- Qualifications: Strong communication skills and customer service experience required.
The predicted salary is between 26500 - 27500 £ per year.
Ogilvie Fleet is growing; and we are looking to expand our customer service team in our Chapeltown office. At Ogilvie Fleet, we are proud to be a supportive, innovative and forward-thinking organisation with ambitious growth plans and a strong reputation for delivering exceptional customer service.
The Role: Customer Service Executives play a key role in our business by helping to manage 25,000 vehicles and their drivers. A CSE will coordinate vehicle quotations, follow up with Sales, onboard new clients, and manage orders alongside our driver liaison team. They handle orders, funding applications, contracts, schedules, deliveries, and supplier liaison while maintaining client relationships and resolving issues. They also oversee reporting, renewals, and cross-department communication. Administrators support these processes by confirming orders, arranging and tracking deliveries and collections, implementing and funding contracts, and handling calls.
You will be working alongside our great people in all departments to help us deliver our industry-leading customer service.
What we offer:
- Competitive basic salary and OTE of 30k
- Salary sacrifice car benefit scheme
- 32 days holiday including Bank Holidays plus option to purchase more
- Generous pension and flexible benefits
- Long service awards
- Early finish every second Friday
- Wellbeing support and Employee Assistance Programme
- Ongoing learning and development opportunities
- A pathway to progress within a growing organisation
- Potential hybrid working two days a week following probationary period
- Best Companies 2 star accreditation and Investors in People Platinum status
About You: We are looking for someone with great interpersonal and communication skills, as you will be the direct point of contact for a range of customers. You will need to be organised and be able to manage workloads and prioritise tasks. You will be working as part of a great team but will also need to use initiative to complete tasks alone.
Skills required:
- Customer Service experience within a corporate client environment essential
- Automotive experience is preferred but not essential
- Excellent organisational skills required
- A presentable person with confident and professional telephone manner
- Microsoft Outlook, Word, Excel experience required
- Work well individually and as part of a team
Join a business where your contribution is valued and where you can build a long-term, successful career as part of a high-performing team.
Customer Services Executive in Sheffield employer: Ogilvie Group Ltd
Ogilvie Fleet is an exceptional employer, offering a supportive and innovative work environment in Chapeltown, where employees are valued and encouraged to grow. With competitive salaries, generous benefits including a salary sacrifice car scheme, and a strong focus on employee wellbeing and development, we foster a culture of collaboration and excellence. Join us to be part of a high-performing team that is dedicated to delivering outstanding customer service while enjoying opportunities for career progression within a rapidly expanding organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Executive in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ogilvie Group Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ogilvie Group Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Executive in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ogilvie Group Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Ogilvie Group Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ogilvie Group Ltd!
How to prepare for a job interview at Ogilvie Group Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
