At a Glance
- Tasks: Install fibre in homes and businesses, ensuring top-notch service and customer satisfaction.
- Company: Join Ogi, a leading Welsh telco with big ambitions and a collaborative culture.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with excellent career progression and a chance to be an Ogi ambassador.
- Why this job: Be part of a fast-growing tech company making a real difference in the community.
- Qualifications: Experience in fibre installation and a strong focus on health and safety.
The predicted salary is between 30000 - 40000 £ per year.
Ogi is a leading full-service Welsh telco with big ambitions. We’re a network builder and operator, already hitting more than 20% penetration across our residential services. Our business arm offers everything from telephony to managed IT services – and a recently launched high-capacity wholesale network spanning the M4 motorway route from Cardiff into England, means we have quite a few strings to our bow. This is a unique opportunity to join an innovative company in a fast-growing sector and help our talented team build a leading Welsh tech business - one that will make a crucial difference to the people and places we serve.
What we are looking for:
A self-driven and experienced individual to provide fibre installation services within the customer premises, providing a best in class quality of service for our residential and business customers. This is a key role as it supports our vision to provide a customer-focused experience by delivering quality, professional, friendly and personable service. The successful candidate must be Health & Safety conscious and have keen attention to detail.
Main Responsibilities:
- Installing fibre in customer business and residential premises. This is a multidisciplinary role that includes delivery of all standard install types (PIA and Ogi Own Network). This includes end to end delivery PIA underground, PIA overhead and Fresh Dig installations.
- Conducting Pre Install Survey Visits, 1st line fault as required by business need and pre-pull activities and provide suitable/thorough notes for the installation.
- Responsible for maintaining high level HSE and Quality output while delivering expected productivity objectives.
- Liaising by phone/remotely with the installations field support lead and Managers and the Escalations Team to ensure as much care as possible is given to our objective to connect the customer first time, every time.
- Working with the Installations Managers to identify solutions to challenging installations and advising customers of solutions.
- Acting as the Ogi Ambassador and face of Ogi, ensuring best in class customer feedback received.
- Responding to installation related faults and having a good understanding of basic fibre principles, fault finding practices and in home wifi and device connection troubleshooting where required.
- Supporting the pre-enablement team by completing pre-pulls as directed by your manager.
- Understanding of all Ogi policies as they relate to the performance of your duties, including undertaking daily checks of vehicles, tools, equipment and PPE before leaving the depot.
- Responsibility for the HSEQ performance of all aspects of the tasks assigned to you, including disposal of waste materials in line with Ogi’s waste and environmental policies and procedures.
- Completing individual QA on every job and ensuring delivered to the highest standards.
- Undertaking all job-specific risk assessments and method statements. Reporting health & Safety incidents and ‘Near Misses.’
- Understanding how to use Dynamics field services for the management of your workflows.
- Attending fortnightly team meetings – or as required – by the Team Manager and/or the Director of Network Operations & Service Operations.
- Responsible for stock management/reordering - maintaining levels in line with warehouse policy and agreed procedures.
Service Operations Engineer employer: Ogi
Ogi is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to make a meaningful impact in the fast-growing telecommunications sector. With a strong focus on health, safety, and quality, Ogi offers comprehensive training and growth opportunities, ensuring that every team member can thrive while contributing to the company's ambitious vision of connecting communities across Wales. Located in a vibrant area with a commitment to customer satisfaction, Ogi provides a supportive environment that values feedback and collaboration, making it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Engineer
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Ogi and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Ogi.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Service Operations Engineer
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Ogi.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Ogi.
How to prepare for a job interview at Ogi
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
