At a Glance
- Tasks: Install fibre in homes and businesses, ensuring top-notch service and customer satisfaction.
- Company: Join Ogi, a leading Welsh telco with big ambitions and a collaborative culture.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with excellent career progression and a chance to be an Ogi ambassador.
- Why this job: Be part of a fast-growing tech company making a real difference in the community.
- Qualifications: Experience in fibre installation and a strong focus on health and safety.
The predicted salary is between 30000 - 40000 £ per year.
Ogi is a leading full-service Welsh telco with big ambitions. We’re a network builder and operator, already hitting more than 20% penetration across our residential services. Our business arm offers everything from telephony to managed IT services – and a recently launched high-capacity wholesale network spanning the M4 motorway route from Cardiff into England, means we have quite a few strings to our bow. This is a unique opportunity to join an innovative company in a fast-growing sector and help our talented team build a leading Welsh tech business - one that will make a crucial difference to the people and places we serve.
What we are looking for:
A self-driven and experienced individual to provide fibre installation services within the customer premises, providing a best in class quality of service for our residential and business customers. This is a key role as it supports our vision to provide a customer-focused experience by delivering quality, professional, friendly and personable service. The successful candidate must be Health & Safety conscious and have keen attention to detail.
Main Responsibilities:
- Installing fibre in customer business and residential premises. This is a multidisciplinary role that includes delivery of all standard install types (PIA and Ogi Own Network). This includes end to end delivery PIA underground, PIA overhead and Fresh Dig installations.
- Conducting Pre Install Survey Visits, 1st line fault as required by business need and pre-pull activities and provide suitable/thorough notes for the installation.
- Responsible for maintaining high level HSE and Quality output while delivering expected productivity objectives.
- Liaising by phone/remotely with the installations field support lead and Managers and the Escalations Team to ensure as much care as possible is given to our objective to connect the customer first time, every time.
- Working with the Installations Managers to identify solutions to challenging installations and advising customers of solutions.
- Acting as the Ogi Ambassador and face of Ogi, ensuring best in class customer feedback received.
- Responding to installation related faults and having a good understanding of basic fibre principles, fault finding practices and in home wifi and device connection troubleshooting where required.
- Supporting the pre-enablement team by completing pre-pulls as directed by your manager.
- Understanding of all Ogi policies as they relate to the performance of your duties, including undertaking daily checks of vehicles, tools, equipment and PPE before leaving the depot.
- Responsibility for the HSEQ performance of all aspects of the tasks assigned to you, including disposal of waste materials in line with Ogi’s waste and environmental policies and procedures.
- Completing individual QA on every job and ensuring delivered to the highest standards.
- Undertaking all job-specific risk assessments and method statements. Reporting health & Safety incidents and ‘Near Misses.’
- Understanding how to use Dynamics field services for the management of your workflows.
- Attending fortnightly team meetings – or as required – by the Team Manager and/or the Director of Network Operations & Service Operations.
- Responsible for stock management/reordering - maintaining levels in line with warehouse policy and agreed procedures.
Service Operations Engineer employer: Ogi
Ogi is an exceptional employer that fosters a dynamic and innovative work culture, where employees are empowered to make a meaningful impact in the fast-growing telecommunications sector. With a strong focus on health, safety, and quality, Ogi offers comprehensive training and growth opportunities, ensuring that every team member can thrive while contributing to the company's ambitious vision of connecting communities across Wales. Located in a vibrant area with a commitment to customer satisfaction, Ogi provides a supportive environment that values feedback and collaboration, making it an ideal place for those seeking rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Engineer
✨Tip Number 1
Get to know Ogi and its values! Research the company culture and understand what makes them tick. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Be ready to explain how your skills and experience align with the role of Service Operations Engineer. Highlight your attention to detail and customer service focus, as these are key for Ogi's mission.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining Ogi and contributing to their growth.
We think you need these skills to ace Service Operations Engineer
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see that you’re genuinely excited about joining Ogi and contributing to our mission of providing top-notch service.
Tailor Your CV:Make sure your CV is tailored to the Service Operations Engineer role. Highlight relevant experience, especially in fibre installation and customer service, so we can see how you fit into our team.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ogi
✨Know Your Stuff
Make sure you brush up on fibre installation techniques and the specific services Ogi offers. Familiarise yourself with terms like PIA, fault finding, and in-home Wi-Fi troubleshooting. This will show that you're not just interested in the role but also understand the technical aspects involved.
✨Safety First
Since health and safety is a big deal for this position, be prepared to discuss your experience with HSE practices. Think of examples where you've prioritised safety in previous roles, and be ready to explain how you would ensure compliance with Ogi's policies.
✨Customer-Centric Mindset
Ogi values a customer-focused approach, so think about how you can demonstrate your commitment to providing excellent service. Prepare anecdotes that highlight your ability to handle customer feedback and resolve issues effectively, showing that you can be the friendly face of Ogi.
✨Team Player Vibes
Collaboration is key in this role, so be ready to talk about your experience working with teams. Share examples of how you've liaised with colleagues or managers to solve problems or improve processes, emphasising your ability to work well with others in a fast-paced environment.
