At a Glance
- Tasks: Install fibre connections in homes and businesses, ensuring top-notch service.
- Company: Join Ogi, a fast-growing Welsh tech company on a mission to enhance broadband access.
- Benefits: Competitive pay, health benefits, and opportunities for career growth.
- Other info: Dynamic work environment with a chance to be an Ogi ambassador.
- Why this job: Be part of a team making a real difference in connecting communities with fibre broadband.
- Qualifications: Experience in fibre installation and a strong focus on health and safety.
The predicted salary is between 30000 - 40000 £ per year.
Ogi is on a mission to power up life online for homes, businesses and communities across South Wales, installing real fibre right up to your doorstep. We’ve been operating as Spectrum Internet and Net Support UK for many years, providing mainstream internet and IT services. In October 2020, we secured landmark multi-million-pound funding to deliver a large-scale and ambitious rollout of full fibre broadband across South Wales.
This is a unique opportunity to join an innovative company in a fast-growing sector and help our talented team build a leading Welsh tech business - one that will make a crucial difference to the people and places we serve.
What we are looking for:
A self-driven and experienced individual to provide fibre installation services within the customer premises, providing a best in class quality of service for our residential and business customers. This is a key role as it supports our vision to provide a customer-focused experience by delivering quality, professional, friendly and personable service. The successful candidate must be Health & Safety conscious and have keen attention to detail.
Main Responsibilities:
- Installing fibre in customer business and residential premises, including delivery of all standard install types (PIA and Ogi Own Network).
- Conducting Pre Install Survey Visits, 1st line fault as required by business need and pre-pull activities.
- Maintaining high level HSE and Quality output while delivering expected productivity objectives.
- Liaising by phone/remotely with the installations field support lead and Managers and the Escalations Team.
- Working with the Installations Managers to identify solutions to challenging installations.
- Acting as the Ogi Ambassador and face of Ogi, ensuring best in class customer feedback received.
- Responding to installation related faults and having a good understanding of basic fibre principles, fault finding practices and in home wifi and device connection troubleshooting.
- Supporting the pre-enablement team by completing pre-pulls as directed by your manager.
- Understanding of all Ogi policies as they relate to the performance of your duties.
- Responsibility for the HSEQ performance of all aspects of the tasks assigned to you.
- Completing individual QA on every job and ensuring delivered to the highest standards.
- Undertaking all job-specific risk assessments and method statements.
- Reporting health & Safety incidents and ‘Near Misses.’
- Understanding how to use Dynamics field services for the management of your workflows.
- Attending fortnightly team meetings as directed by the Team Manager and/or the Director of Network Operations & Service Operations.
- Responsible for stock management/reordering, maintaining levels in line with warehouse policy and agreed procedures.
Service Operations Install Engineer in Cardiff employer: Ogi
Ogi is an exceptional employer, dedicated to transforming the broadband landscape in South Wales while fostering a vibrant and inclusive work culture. Employees benefit from competitive remuneration, comprehensive training, and opportunities for professional growth within a rapidly expanding company that values innovation and community impact. Joining Ogi means being part of a passionate team committed to delivering top-notch service and making a real difference in the lives of customers across the region.
StudySmarter Expert Advice🤫
We think this is how you could land Service Operations Install Engineer in Cardiff
✨Get Chummy with Industry Events
Dive into telecommunications networking conferences and expos. These are golden opportunities to meet potential employers like Ogi and learn about open positions directly from their teams. Keep an eye out for workshops or panels – they’re perfect for showcasing your passion and expertise!
✨Join Networking Communities
Find online forums or local meetups that focus on telecommunications and networking. Sites like LinkedIn Groups or Reddit communities can be great for connecting with professionals in the field. Just remember to participate in discussions – you never know when someone might mention job openings at places like Ogi.
✨Showcase Your Skills with Personal Projects
If you’ve got any personal projects or contributions to open-source networking tools, flaunt them! Create a portfolio that showcases your skills relevant to what telecommunication companies are looking for. It’s a great conversation starter during interviews and networking chats.
✨Utilise Online Job Boards Wisely
While we’re all about encouraging you to apply through our website, also keep an eye on job boards specific to tech and telecommunication roles. Websites such as Telecommunication Jobs and TechCareers often list full-time roles that may not appear elsewhere. Just be sure to tailor every application to grab attention – even small tweaks can make a big difference!
We think you need these skills to ace Service Operations Install Engineer in Cardiff
Some tips for your application 🫡
Show Off Your Technical Know-How:When you're applying for a role in telecommunications and networking, it’s crucial to highlight your technical skills. Mention specific technologies you're proficient in, like IP networking, VoIP, or security protocols. Be sure your CV includes any relevant certifications such as CCNA or CompTIA Network+; they really show you've got the chops for the job.
Tailor Your Experience to Match Networking Projects:In your CV and cover letter, don’t just list your past jobs—showcase specific projects that align with the role! If you've worked on network design, implementation, or troubleshooting, weave those experiences in and highlight metrics to demonstrate your impact. This paints a vivid picture of how you'd fit into the role at Ogi.
Show Enthusiasm for the Industry:With telecommunications evolving rapidly, it’s important to express your passion for the field in your application. Mention any trends or innovations you've been following that excite you and how they'd influence your work. This can really set you apart and show that you're not just after a job, but a career!
Keep It Clean and Professional:While it’s important to be personable, ensure your application maintains a clean and structured format. Use clear headings and bullet points to make it easy for hiring managers to dig into your skills and experience. Remember, you’re applying for a full-time role, so a well-organised application will signal your seriousness about the position at Ogi.
How to prepare for a job interview at Ogi
✨Brush Up on Networking Protocols
Make sure you’re up to speed with the key networking protocols like TCP/IP, UDP, and perhaps even MPLS if it's relevant. We can expect technical questions about how these protocols function and the problems they solve, so a solid understanding will help you shine.
✨Showcase Your Projects
Got a portfolio? Bring it along! Highlight any relevant projects where you've designed or managed network systems. This is your chance to demonstrate practical experience; employers love to see how your skills can be applied in real-world scenarios.
✨Get Comfortable with Technical Scenarios
You might be faced with a case study or a technical troubleshooting scenario during the interview. Practise responding to common networking issues—like packet loss or latency problems. Thinking through these scenarios will help us sound confident and competent in our responses.
✨Emphasise Team Collaboration Skills
In the telecommunications field, teamwork is key! Make sure to share examples of how you’ve worked collaboratively, whether in past jobs or projects at uni. Employers want to see that you’re not just technically savvy, but also great at working within a team setting.
