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- Tasks: Install fibre for homes and businesses, ensuring top-notch service and customer satisfaction.
- Company: Join a forward-thinking company dedicated to quality and customer experience.
- Benefits: Competitive pay, health benefits, and opportunities for professional growth.
- Why this job: Be the face of Ogi, making a real difference in customers' lives with every installation.
- Qualifications: Experience in fibre installation and a strong focus on health and safety.
- Other info: Dynamic role with a chance to develop skills in a supportive environment.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a self-driven and experienced individual to provide fibre installation services within the customer premises, providing a best in class quality of service for our residential and business customers. This is a key role as it supports our vision to provide a customer-focused experience by delivering quality, professional, friendly and personable service. The successful candidate must be Health & Safety conscious and have keen attention to detail.
Key responsibilities include:
- Installing fibre in customer business and residential premises. This is a multidisciplinary role that includes delivery of all standard install types (PIA and Ogi Own Network). This includes end to end delivery PIA underground, PIA overhead and Fresh Dig installations.
- Conducting Pre Install Survey Visits, 1st line fault as required by business need and pre-pull activities and provide suitable/thorough notes for the installation.
- Maintaining high level HSE and Quality output while delivering expected productivity objectives.
- Liaising by phone/remotely with the installations field support lead and Managers and the Escalations Team to ensure as much care as possible is given to our objective to connect the customer first time, every time.
- Accurate and timely reporting of reasons for any installation delays.
- Working with the Installations Managers to identify solutions to challenging installations and advising customers of solutions.
- Acting as the Ogi Ambassador and face of Ogi, ensuring best in class customer feedback received.
- Responding to installation related faults and having a good understanding of basic fibre principles, fault finding practices and in home wifi and device connection troubleshooting where required.
- Supporting the pre-enablement team by completing pre-pulls as directed by your manager.
- Understanding of all Ogi policies as they relate to the performance of your duties, including undertaking daily checks of vehicles, tools, equipment and PPE before leaving the depot.
- Ensuring the installation works comply with company instructions and relevant standards.
- Completing individual QA on every job and ensuring delivered to the highest standards.
- Undertaking all job-specific risk assessments and method statements. Reporting health & Safety incidents and ‘Near Misses.’
- Understanding how to use Dynamics field services for the management of your workflows.
- Following process around timely and accurate job status updates and the full and accurate completion of job pack notes and service tasks.
- Attending fortnightly team meetings – or as required – by the Team Manager and/or the Director of Network Operations & Delivery.
- Responsible for stock management/reordering - maintaining levels in line with warehouse policy and agreed procedures.
Install Engineer in Cardiff employer: Ogi
Contact Detail:
Ogi Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Install Engineer in Cardiff
✨Tip Number 1
Get to know the company inside out! Research Ogi's values, mission, and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to fibre installation and customer service. We can even help you with mock interviews to boost your confidence and ensure you nail those tricky questions.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss past experiences where you tackled challenges head-on, especially in installations or customer interactions. This will highlight your ability to think on your feet and deliver quality service.
✨Tip Number 4
Don’t forget to follow up! After your interview, drop a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself fresh in their minds and show your enthusiasm for the role.
We think you need these skills to ace Install Engineer in Cardiff
Some tips for your application 🫡
Show Your Experience: When you’re writing your application, make sure to highlight any relevant experience you have in fibre installation or similar roles. We want to see how your background aligns with the responsibilities listed in the job description.
Be Personable: Since this role is all about providing a top-notch customer experience, let your personality shine through in your application. We’re looking for someone who can connect with customers and represent us well, so don’t be afraid to show your friendly side!
Attention to Detail is Key: Make sure your application is free from typos and errors. We value keen attention to detail, so take the time to proofread your application before submitting it. This will show us that you take pride in your work.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Ogi
✨Know Your Fibre Basics
Before the interview, brush up on your knowledge of fibre installation and basic principles. Be ready to discuss different installation types like PIA underground and overhead, as well as fault-finding practices. This will show that you’re not just experienced but also genuinely interested in the technical aspects of the role.
✨Demonstrate Your Customer Focus
Since this role is all about providing a best-in-class customer experience, think of examples where you've gone above and beyond for customers in the past. Prepare to share specific stories that highlight your friendly and personable service, as well as how you handle feedback and resolve issues.
✨Safety First!
Health and Safety is a big deal in this role, so be prepared to discuss your approach to HSE practices. Familiarise yourself with relevant safety regulations and be ready to explain how you ensure compliance during installations. Showing that you prioritise safety will definitely impress the interviewers.
✨Be Ready for Problem-Solving Scenarios
Expect questions that assess your problem-solving skills, especially regarding challenging installations. Think of times when you had to identify solutions on the spot and how you communicated those to customers. This will demonstrate your ability to think on your feet and work collaboratively with your team.