Onboarding Team Leader

This customer-focused role oversees OFX EMEA's onboarding team with a focus on conducting and guiding KYC assessments for newly registered clients. The Team Leader ensures a smooth transition from online registration to full verification, maintaining adherence to local regulatory requirements while driving consistency across onboarding workflows and operational efficiency. This is a hybrid role based in our London office, enjoy the flexibility of working both in-office and from home.

What you’ll do

• Leadership Responsibilities
  • Lead, manage and motivate the local Onboarding Team.
  • Recruit, train, coach and develop direct reports ensuring team growth and succession.
  • Oversee individual performance for direct reports through conducting regular productivity SLA and quality reviews.
  • Effectively manage workflows to ensure coverage, reporting and escalations are appropriately managed.
  • Actively contribute to the planning and continuous improvement of the regional onboarding team as well as the global Operations team where appropriate.
  • Conduct regular 1-1s and annual reviews.
• Functional Responsibilities
  • Actively lead the onboarding team by example, providing guidance and oversight where needed.
  • Proactively assist the team’s caseload during busy periods.
  • Act as the subject matter expert in legal entity structures including Companies, Trusts, Partnerships, Associations, Charities, Government Entities, Co-operatives and offshore entities ensuring knowledge is kept up-to-date.
  • Assess, perform and accept escalations of Enhanced Due Diligence (EDD) including AML/CTF checks, KYC analysis and client screening to ensure OFX fully understands its clients, their needs and payment flows.
  • Act as the escalation point for the Sales and Operations teams to support understanding of due diligence requirements for onboarding cases.
  • Communicate customer due diligence expectations to stakeholders and assist with associated queries where necessary (phone, email, teams, etc.).
  • Support the Head of Client Operations with key projects as and when required.
• Key stakeholders and collaboration
  • Coordinate with Operations teams globally to provide a seamless, speedy and compliant service for all OFX clients.
  • Coordinate with the Compliance, Financial Crime, Investigations and Legal teams for approvals and escalations as required.
  • Actively collaborate with colleagues to contribute to the development and delivery of OFX strategic business and operational plans.
  • Act as an ambassador for OFX, always promoting the best interests of the company, including the promotion of company values.

Qualifications: What you’ll bring

• Experience in Client Due Diligence (CDD), EDD and fulfilling AML/CTF requirements.
• Previous experience managing a team.
• Knowledge of relevant AML/CTF regulations (especially in the UK and EU).
• Experience in the use of analytical tools coupled with an inquisitive and detail-oriented mindset.
• Able to analyze data/reports to identify issues, trends and make suggestions based on these.
• Ability to adopt a risk-based approach/mindset.
• Ability to build and sustain effective relationships across varied stakeholders locally, regionally and globally.
• Demonstrates proactive behaviour and a strong sense of initiative.

Desirable

• Professional certifications/accreditations such as CAMS, ICA, CFE.
• Understanding of and involvement in due diligence on Institutional clients, Investment structures, Managed Funds and offshore accounts.
• Previous involvement in process design and improvement.
• Experience using case management platforms such as Salesforce and Moodys products.

Key Skills

• Hyperion Acquisition Asset ABAP Basic Activex

Additional Information

We’re OFXers because we want to make a difference. We see challenges as opportunities and are not afraid to roll up our sleeves to get stuff done. We’re committed to making things easier for our clients, pushing boundaries and continuing to move with the times so that we can continue to inspire confidence every day and through every transaction. We operate as one team cross-functionally and globally to drive outcomes that deliver excellence for our customers. We’re curious self-stanners who love learning and sharing our knowledge with others. We embrace change and use our initiative and resilience to overcome challenges.

Benefits that mean something

• Always keep learning – a wide range of learning and career development opportunities, leadership training, secondments, internal mobility and a large library of online learning.
• Make a difference – a Make a Difference program encouraging OFXers to give back to causes and communities, an annual volunteer day, matched giving and quarterly charity nomination.
• Reward and recognition – a range of global and regional channels and awards, including quarterly and annual awards, milestones and shout-outs.
• Social side – Good Vibes employee-led committees around the globe organize events to keep employees engaged inside and outside the office.
• Benefits that matter – primary and secondary gender-neutral carer parental leave (16 weeks) or birthday leave and other support at OFX.
• Great work environment – work-life balance, flexibility with a hybrid model, inclusive, diverse and non-hierarchical culture.