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- Tasks: Provide top-notch customer support for international payments and assist clients with their queries.
- Company: Join OFX, a leading innovator in global financial operations.
- Benefits: Enjoy health insurance, flexible work, and generous parental leave.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Customer service experience and strong communication skills are a plus.
- Other info: Be part of a diverse team that values inclusivity and personal growth.
The predicted salary is between 28800 - 43200 £ per year.
OFX is a leading financial operations company providing businesses and accounting firms with real-time financial control and visibility to do business anywhere in the world. With an innovative platform and 24/7 human support, OFX automates and simplifies doing business across borders, reducing risk and eliminating routine operational tasks.
The Customer Service Representative (Internally: Client Associate) is accountable, as part of a team, for providing support to clients on all issues relating to the international payment process whilst maintaining our reputation for ease of transaction and friendly service.
Key responsibilities include:
- Providing outstanding customer service, answering questions, explaining processes, products and services, and providing back office services in accordance with internal procedures and relevant legislation.
- Be the first point of contact on all issues relating to the international payment process.
- Deliver unparalleled customer service to clients and internal stakeholders via telephone and email.
- Manage high call and email volumes, and deliver outcomes within restrictive timeframes.
- Interact with new and existing clients on inbound/outbound calls/emails.
- Escalate calls within the company if required in accordance with internal procedures.
- Follow up with clients in accordance with AML/CTF regulations.
- Communicate effectively with internal departments when required i.e. Compliance.
- Contact clients in a timely manner to confirm their transfers.
- Respond to client queries across all facets of the payment process including tracking funds and coordinating responses with Operations and Settlements.
- Gain knowledge of and remain up to date on relevant legislation.
What you bring:
- HSC with further education/relevant customer service experience.
- University/accreditation would be advantageous however not necessary.
- Previous customer service experience, preferably in a high call volume environment.
- Computer skills, including using email and phone systems.
- Strong attention to detail and ability to perform multiple tasks.
- Ability to understand complex products and to handle objections.
- Ability to be flexible and work in a busy environment.
- Excellent interpersonal and communication skills.
- Ability to build effective relationships.
- Ability to remain calm under pressure and demonstrate emotional resilience.
- Integrity, reliability and good work ethic.
- Efficiency and exceptional time management skills.
- Commitment to providing outstanding customer service.
- Team oriented and ability to work unsupervised.
At OFX, we are committed to fostering a diverse, inclusive and accessible workplace where we value, respect, and encourage our people to be their authentic selves.
Customer Service Representative London, United Kingdom Full-time employer: OFX
Contact Detail:
OFX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative London, United Kingdom Full-time
✨Tip Number 1
Get to know OFX and its services inside out! Familiarise yourself with their international payment processes and customer service approach. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with clients over the phone and via email, it's crucial to articulate your thoughts clearly. Try mock interviews or role-playing scenarios with friends to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your ability to stay calm under pressure, which is key for this role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining the OFX team. Good luck!
We think you need these skills to ace Customer Service Representative London, United Kingdom Full-time
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight any previous customer service experience you have. We want to see how you've handled high-pressure situations and provided outstanding service in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your skills and experiences, as we appreciate candidates who can communicate effectively, just like we do with our clients.
Tailor Your Application: Make sure to customise your application for this role. Mention specific aspects of the job description that resonate with you and how your background aligns with what we're looking for at OFX.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at OFX
✨Know Your Stuff
Before the interview, make sure you understand OFX's services and how they simplify international payments. Familiarise yourself with their platform and be ready to discuss how you can contribute to their mission of providing outstanding customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered exceptional customer service, especially in high-pressure situations. Highlight your ability to manage multiple tasks and maintain a calm demeanour while resolving client issues.
✨Practice Active Listening
During the interview, demonstrate your active listening skills by summarising what the interviewer says and asking clarifying questions. This shows that you’re engaged and genuinely interested in understanding the needs of clients.
✨Emphasise Teamwork and Flexibility
OFX values teamwork and adaptability. Be ready to share experiences where you worked collaboratively with others or adapted to changing circumstances. This will show that you can thrive in a dynamic environment and contribute positively to the team.
