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- Tasks: Lead social research projects to deliver insights on customer experience and affordability.
- Company: Governmental water regulation authority in Greater London with a focus on community impact.
- Benefits: 25 days leave, pension contributions, hybrid work model, and professional development opportunities.
- Why this job: Make a difference in customer experience while working with diverse stakeholders.
- Qualifications: Strong analytical skills and experience in qualitative and quantitative research.
- Other info: Enjoy a dynamic work environment with opportunities for career growth.
The predicted salary is between 42000 - 60000 £ per year.
A governmental water regulation authority in Greater London is looking for a Senior Researcher. This role involves managing social research projects and delivering key insights regarding affordability and customer experience.
Candidates should have strong analytical skills, political awareness, and experience in qualitative and quantitative research. Working closely with diverse stakeholders, the position offers a hybrid work model and generous benefits including 25 days of leave, pension contributions, and professional development opportunities.
Senior Research & Policy Lead, Customer Insight employer: Ofwat
Contact Detail:
Ofwat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Research & Policy Lead, Customer Insight
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in governmental roles or have experience in customer insight. A friendly chat can lead to valuable insights and even job referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your analytical skills and understanding current issues in water regulation. We recommend practising common interview questions related to social research and stakeholder management to showcase your expertise.
✨Tip Number 3
Showcase your experience with both qualitative and quantitative research methods. Bring examples of past projects to the table during interviews, as this will demonstrate your ability to deliver key insights effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Senior Research & Policy Lead, Customer Insight
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social research and your analytical skills. We want to see how your background aligns with the role of Senior Researcher, so don’t be shy about showcasing relevant projects you've managed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about customer insight and how your political awareness can contribute to our mission. Keep it engaging and personal – we love to see your personality!
Showcase Your Research Skills: Since this role involves both qualitative and quantitative research, make sure to mention specific methodologies you’ve used in past projects. We’re keen to know how you’ve turned data into actionable insights that have influenced decision-making.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Ofwat
✨Know Your Research Inside Out
Make sure you’re well-versed in both qualitative and quantitative research methods. Be prepared to discuss your previous projects in detail, highlighting how your insights have influenced customer experience or affordability in past roles.
✨Understand the Political Landscape
Familiarise yourself with current water regulation policies and any recent changes that may affect customer insight. Showing that you’re aware of the political context will demonstrate your analytical skills and ability to navigate complex stakeholder environments.
✨Engage with Stakeholders
Think about how you would approach working with diverse stakeholders. Prepare examples of how you’ve successfully collaborated with different groups in the past, and be ready to discuss your strategies for managing differing opinions and expectations.
✨Ask Insightful Questions
Prepare thoughtful questions that show your interest in the role and the organisation. Inquire about their current research projects or how they measure customer satisfaction. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.
