Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead social research projects and analyse customer insights to shape water policy.
- Company: Join Ofwat, the regulator for the water sector in England and Wales.
- Benefits: Flexible hybrid working, generous leave, and excellent pension contributions.
- Why this job: Make a real impact on water services and customer experiences.
- Qualifications: Experience in social research and strong analytical skills required.
- Other info: Collaborative culture with opportunities for professional development.
The predicted salary is between 34000 - 44000 £ per year.
Join Ofwat's Customer Policy & Insights Team as a Senior Researcher.
About Us
We are Ofwat, the Water Services Regulation Authority, a non-ministerial government department responsible for regulating the water sector in England and Wales. Following the Independent Water Commission's final report, the UK government has set out a bold new direction - one that brings together expertise from across the sector to deliver better outcomes for customers and the environment. We are working in collaboration with the government and other regulators to help establish a new body for England, combining our strengths with those of the Drinking Water Inspectorate, the Environment Agency, and Natural England. We're also continuing to engage with the Welsh Government to support future decisions for Wales. While these changes take shape, our mission remains the same: to hold water companies to account, drive performance, and ensure the sector delivers real value for customers, communities, and the environment. If you're passionate about making a difference, this is a unique moment to join us and help shape the future of water, and together we can continue to make a positive impact.
The Role
The Senior Researcher role has an important and valuable contribution to enable us to deliver on our goals and regulatory commitments in this period of change and transition. The role sits within the Customer Policy & Insights team, which is part of the Casework, Enforcement and Customer Directorate. The team brings together customer research and policy. Colleagues work together to understand the views and experiences of household customers to inform customer policy and how customer needs are considered in the setting of price controls. You will report directly to Ofwat's Principal, Customer Insights, while working closely with colleagues across the customer policy team and price review Directorate. This role will work on projects and issues across the customer team and price review directorate. It is a great opportunity to use and develop a range of different skills and knowledge including qualitative and quantitative research methods, report writing, policy consultations, licence condition reviews and reviewing and advising on company research used to inform business planning. The issues we work on include affordability, vulnerability, customer experience, and customer views and preferences.
About You
- Lead Criterion: Proven experience in developing and delivering social research projects from start to finish, using a range of qualitative and quantitative methods.
- Strong understanding of research methodologies and their application.
- Strong analytical skills and ability to draw out key insights from research findings and make them relevant to and engaging for others.
- Understanding of policy development and interest in economic regulation.
- Strong written and oral communication skills, including the ability to confidently explain findings to technical and non-technical audiences.
- Experience of working with a range of stakeholders and contractors and the ability to build relationships and collaborate effectively.
- Excellent planning, time management and project management skills.
Why You Should Join Us
- People Centric: Our people are at the heart of Ofwat and everything we do - we ensure all voices are heard and treat each other with respect; you'll be given the autonomy and the support to do your role in the best way.
- Innovative Work Environment: We embrace agile and new ways of working and have a culture built on trust, flexibility, and collaboration.
- Development Opportunities: Gain valuable experience and develop your skills in a supportive and dynamic setting.
- Work-Life Balance: Enjoy the flexibility of working from home combined with the benefits of in-person collaboration in our Birmingham and London offices.
- Excellent employer pension contributions of nearly 29%.
- 25 days annual leave, increasing to 30 with each year of service, plus bank holidays and an extra 2.5 days of privilege leave.
- Access to exclusive discounts on a variety of goods and services, including retail outlets, theatre tickets, holidays, insurance, and a gym membership.
- Fees paid for membership of relevant professional bodies.
- Up to 3 volunteering days per year.
- Recognition vouchers scheme rewarding your hard work.
- Generous shared parental leave and pay supporting your family life.
Follow the link to apply for full details about the role. Please ensure you have submitted your application in full before the below deadline.
Closing date: 23.55 on 22 March 2026.
Researcher - Spanish Speaking in Birmingham employer: Ofwat
Contact Detail:
Ofwat Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Researcher - Spanish Speaking in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Ofwat. A friendly chat can sometimes lead to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching Ofwat’s recent projects and initiatives. Show us you’re genuinely interested in our mission and how your skills can contribute to making a positive impact in the water sector.
✨Tip Number 3
Practice your communication skills! You’ll need to explain complex research findings clearly. Try explaining your past projects to friends or family to get comfortable with simplifying your insights.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining the Ofwat team.
We think you need these skills to ace Researcher - Spanish Speaking in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining Ofwat and how you can contribute to our mission of delivering better outcomes for customers and the environment.
Tailor Your Experience: Make sure to highlight your relevant experience in social research projects. We’re looking for specific examples of how you've used qualitative and quantitative methods, so don’t hold back on the details!
Be Clear and Concise: We appreciate strong written communication skills, so keep your application clear and to the point. Use straightforward language to explain your findings and insights, making it easy for us to understand your contributions.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at Ofwat
✨Know Your Research Methods
Make sure you brush up on both qualitative and quantitative research methods. Be ready to discuss how you've applied these in past projects, as this role requires a strong understanding of various methodologies.
✨Showcase Your Analytical Skills
Prepare to demonstrate your analytical abilities by discussing specific examples where you've drawn key insights from research findings. Think about how you can make complex data engaging for different audiences.
✨Communicate Clearly
Practice explaining your research findings in simple terms. Since you'll be working with both technical and non-technical stakeholders, being able to communicate effectively is crucial.
✨Build Relationships
Think about your past experiences working with diverse teams and stakeholders. Be ready to share examples of how you've built relationships and collaborated effectively, as this will be important in the role.