Ofwat, the Water Services Regulation Authority, is seeking an Affordability Policy Lead in London or Birmingham with hybrid working. You will head customer policy work on financial vulnerability, affordability support, and debt handling, delivering improvements in customer service and policy outcomes.
You will be a senior policy professional with strong analytical skills, leadership experience, and the ability to collaborate across teams to drive strategic objectives in a regulatory context.
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Affordability Policy Lead — Customer Hardship Expert employer: Ofwat
OFWAT is an exceptional employer, offering a dynamic work environment in Cardiff that fosters collaboration and innovation. With a strong commitment to employee well-being, we provide flexible working arrangements, generous parental leave, and ample opportunities for professional growth, making it an ideal place for those looking to make a meaningful impact in the regulatory landscape of Wales.
