Ofwat

Ofwat, the Water Services Regulation Authority, is the economic regulator of the water and sewerage sectors in England and Wales. Established in 1989, Ofwat’s primary role is to ensure that water companies provide a reliable and efficient service to customers while maintaining the sustainability of water resources.

One of Ofwat’s key responsibilities is to set price limits for water companies, ensuring that charges are fair and reflect the cost of providing services. This involves rigorous analysis and consultation with stakeholders, including consumers, businesses, and the water industry itself.

Ofwat also plays a crucial role in promoting competition within the water sector, encouraging innovation and efficiency among water companies. By fostering a competitive environment, Ofwat aims to enhance customer choice and drive improvements in service quality.

The organisation is committed to environmental sustainability, working to ensure that water companies manage resources responsibly and contribute to the protection of the natural environment. This includes initiatives aimed at reducing water consumption and improving water quality.

Ofwat’s vision is to create a water sector that meets the needs of current and future generations, balancing economic, social, and environmental considerations. The regulator actively engages with various stakeholders to gather insights and feedback, ensuring that its policies align with public expectations.

In addition to regulation, Ofwat provides guidance and support to water companies, helping them to navigate challenges and implement best practices. The organisation also monitors performance and holds companies accountable for their service delivery.

Through its work, Ofwat aims to build trust and confidence in the water sector, ensuring that customers receive value for money and high-quality services. The regulator’s efforts contribute to the overall resilience of the water supply system, safeguarding it for future generations.