We are recruiting a Senior Officer to join our Complaints team. This role offers the opportunity to lead on complex casework and contribute directly to protecting standards and ensuring awarding organisations meet their regulatory obligations.
This role is being offered on a 12 month fixed term basis due to maternity leave.
What you will be doing
You will manage a varied caseload, including enquiries, complaints, whistleblowing referrals, malpractice allegations, executive correspondence and parliamentary questions. You'll gather and analyse evidence, assess complex information, and make well-reasoned decisions while ensuring cases are handled fairly, efficiently and in line with established procedures.
The role offers the opportunity to work closely with colleagues across Ofqual, awarding organisations and other stakeholders, helping to identify trends, emerging risks and issues that may affect the qualifications system.
- Managing a diverse caseload of enquiries, complaints, whistleblowing referrals, malpractice allegations and high-profile correspondence.
- Planning and conducting investigations, gathering and evaluating evidence from a range of sources.
- Producing clear, well-reasoned reports, briefings and correspondence for internal and external audiences.
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About Disability Confident
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Company Details
Company: Ofqual
Salary: £35,066 to £42,629 a year
Hours: Full-time
Location: Coventry, CV1 2GN
Working pattern: Hybrid - 3 days remote
Job type: Contract
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Senior Officer Enquiries and Complaints in Coventry employer: OFQUAL
At Ofqual, we pride ourselves on being an excellent employer that fosters a collaborative and innovative work culture in the heart of Coventry. As a Research Fellow, you will have access to professional development opportunities, allowing you to grow your expertise while contributing to meaningful projects that impact education standards and student fairness. Our hybrid working model ensures a healthy work-life balance, making Ofqual a rewarding place to advance your career.
