Resource and Capacity Planning Analyst

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Be part of the resource planning movement at Ofgem and help us power digital change that reaches every energy consumer. We’re looking for a Resource & Capacity Planning Analyst to play a vital role in ensuring our Digital, Data and Security Services (DDSS) Directorate is fully resourced to deliver transformative digital projects and initiatives.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving towards Net Zero whilst protecting energy consumers, especially vulnerable people.

This is a full-time, permanent opportunity to join a collaborative, multi-disciplinary team where you will ensure we have the people and skills behind our digital transformation. Specifically, you’ll work closely with Team and Delivery Managers to make sure we can achieve our digital goals through effective personnel and resource management.

You’ll play a key part in moving our manual processes towards smarter, more automated systems, helping us to stay at the forefront of the energy sector and be able to deliver on our commitments to consumers and the country. Balancing changing priorities, you’ll work across our organisation with everyone from our digital teams to finance professionals and project management staff.

We’re looking for someone with strong analytical skills, experience in data automation and reporting, and resource capacity planning knowledge. You’ll know how to turn complex data into meaningful management information, use your initiative, communicate well with stakeholders, and bring ideas to help us improve.

Whether you’ve supported resource planning in digital or IT projects, or gained transferable skills through HR administration or reporting, you’ll thrive within our open, inclusive environment where collaboration, innovation and professional development are encouraged.

Your contribution will support a culture where diversity is valued and everyone is encouraged to bring fresh thinking to their work, while helping deliver improvements that really matter for consumers and the environment.

We have a critical mission to ensure Britain’s energy system remains safe, affordable and sustainable as we move towards Net Zero. This is your chance to help shape that future and deliver lasting change for millions of people.

Resource Strategy and Planning

• Support Resource Management Framework: Assist in implementing and maintaining the DDSS Resource Demand and Utilisation Framework.
• Administer Processes: Facilitate the end-to-end process, governance, and controls for DDSS Resource and Finance Management.
• Recruitment Support: Aid in tracking and onboarding new starters, supporting DDSS recruitment activities.
• Finance Management Support: Ensure budget alignment with resource spend through the DDSS resource and finance management process.
• Super-User Admin: Act as the super-user admin for the DDSS Resource Utilisation & Capacity Planner, ensuring accurate entry of resource forecasts and maintaining the demand and supply pipeline. Regularly audit data for accuracy and provide guidance as needed.

Stakeholder Management

• Request for Resources (RFR) Process: Manage the RFR process flow, ensuring approval workflows are established and maintaining an up-to-date board for visibility and audit purposes.
• Support Resource Review Meetings: Document actions and ensure their completion during weekly resource requests and monthly resource and finance review meetings.
• DDSS Org Charts, Teams Channel & Email Distribution List Maintenance: Maintain DDSS all-in-one and Pillar Org charts, DDSS All-Staff Teams channel, and DDSS All-Staff Email distribution lists.
• DDaT Profession Support: Assist the Senior Resource & Demand Manager with administrative duties related to the DDaT profession’s structure, staff database, staff development (PDLs), training forecast, Teams channel, and email distribution lists.

Reporting

• Data Analysis: Analyse resource utilisation data to identify trends and produce reports and charts for management decision-making.
• KPI & SLA Tracking: Track Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) for Operations, Performance, and Resource Management.
• Utilisation Prediction: Automate and maintain a 12-month rolling resource utilisation and staffing prediction forecast.
• Analytical Reports: Create analytical reports and PowerBI dashboards for planning and decision-making.
• Utilisation Dashboards: Maintain the DDSS Resource and utilisation dashboards.
• Self-Service Reporting: Implement and maintain self-service reporting mechanisms.

Capability Management

• Process Improvement: Enhance resource & demand processes and governance.
• Data Automation: Automate processes for efficient people data extraction and management.
• Standardised Delivery: Ensure adherence to established processes for standardised Resource Management operations and service delivery across DDSS.
• DDSS Learning & Development Support: Track and report compliance on Civil Service Learning and Ofgem mandatory training requirements.
• Staff Onboarding Documentation and Processes: Produce onboarding documentation, guides, and virtual buddy assurance for new starters.

Key Outputs and Deliverables

• Utilisation Prediction: Automate and maintain a 12-month rolling resource utilisation and staffing prediction forecasting view.
• Utilisation Dashboards: Create DDSS resources, utilisation and spend dashboards.
• Analytical Reports: Produce analytical reports and PowerBI dashboards for planning and decision-making.
• Process Guides: Develop clear and concise resource management process guides and flowcharts.
• Staff Onboarding Documentation and Processes: Produce new starter onboarding documentation, guides, and virtual buddy assurance.
• Basic resource capacity planning knowledge (planning and MI dashboard reporting). (Lead criteria)
• Strong analytical skills with accuracy and attention to detail. (Lead criteria)
• Experience in handling confidential data, analysis and automation.
• Experience using ERP software and PowerBI.
• Ability to balance multiple priorities and solve problems efficiently.

Behaviours

We\’ll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing
• Delivering at Pace

Technical skills

• Please refer to the Candidate Pack and Role Profile attached for full details of the role – these are role-specific questions.

Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

When you press the ‘Apply now’ button, you will be directed to a Civil Service test – guidance for this can be found here Civil Service online tests – GOV.UK (www.gov.uk). Upon passing the test, you will be asked to complete personal details (not seen by the sift panel), and upload a copy of your CV.

You will then be asked to provide a 1250 word ‘personal statement’ evidencing how you meet the essential and desirable skills and capabilities listed in the role profile. Please ensure you demonstrate clearly, within your supporting statement, how you meet each of the essential and desirable skills and capabilities.

Click \’apply now\’ to be redirected to the CS Jobs website to apply for the role. The deadline for applications is 23:55 on Monday 28th July.

Feedback will only be provided if you attend an interview or assessment.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Job function

  Strategy/Planning and Administrative

• Industries

  Utilities and Government Administration

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