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- Tasks: Support audit programmes and ensure compliance with social and environmental schemes.
- Company: Ofgem is the independent energy regulator for Great Britain, focused on protecting consumers and promoting a net-zero energy system.
- Benefits: Enjoy hybrid working, 30 days annual leave after 2 years, and excellent training opportunities.
- Why this job: Join a mission-driven team making a real impact on energy sustainability and consumer protection.
- Qualifications: No prior experience required; just bring your passion for detail and organisation.
- Other info: Work from Cardiff, Glasgow, or London with flexible hours and a supportive work culture.
The predicted salary is between 28800 - 43200 £ per year.
Overview
Join to apply for the Operations Officer role at Ofgem.
Direct message the job poster from Ofgem.
Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London; we are especially welcoming applications from people based in Cardiff and Glasgow.
Hybrid working – on average, one day per week in the office, or approximately 20% of the month.
Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while delivering a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.
This role supports the Delivery and Schemes audit programme, through working with contracted auditors to safeguard/ensure compliance of the social and environmental schemes administered by Ofgem.
Are you passionate about evaluating and scrutinising evidence with precision? Do you possess a keen eye for detail and excel in both written and oral communication? If you are highly organised, can prioritise tasks efficiently, and thrive both independently and as part of a team, we want to hear from you!
Responsibilities
- Supporting the Senior audit lead, Participant Audit and other audit team members in the implementation and delivery of external audit programmes undertaken by our contracted auditors.
- Contributing to updating existing practices and procedures, where appropriate.
Key Outputs and Deliverables
- The key outputs and deliverables of this role will be to support FIT and/or RO/REGO generator, agent and supplier audits by:
- Compilation of audit information packs (including some use of data analytics software to obtain relevant data), ensuring these are sent to contracted auditors in a timely manner
- Reviewing draft audit reports, and drafting letters summarising audit findings
- Chasing, collating and responding to correspondence from audited parties by telephone, email or letter
- Logging and monitoring progress of audits using internal systems and processes
- Maintaining, testing and updating internal systems and administrative processes from time to time
- Adhering to KPI deadlines and expectation of managing own workload to meet the KPI requirements
Benefits
Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
Qualifications
- Entry level
Employment type
- Full-time
Job function
- Administrative
- Government Administration
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Operations Officer employer: Ofgem
Contact Detail:
Ofgem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Officer
✨Tip Number 1
Familiarise yourself with Ofgem's mission and values. Understanding their commitment to protecting energy consumers and promoting a net-zero energy system will help you align your responses during interviews and discussions.
✨Tip Number 2
Network with current or former Ofgem employees on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights into the company culture and expectations for the Operations Officer role.
✨Tip Number 3
Brush up on your data analytics skills, as the role involves using data analytics software. Consider taking a short online course or tutorial to enhance your proficiency, which will demonstrate your commitment to the role.
✨Tip Number 4
Prepare specific examples of how you've successfully managed audits or compliance tasks in previous roles. Being able to discuss these experiences will showcase your organisational skills and attention to detail, which are crucial for this position.
We think you need these skills to ace Operations Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the responsibilities and qualifications required for the Operations Officer position. Tailor your application to highlight how your skills align with their needs.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in audit processes, compliance, and data management. Use bullet points for clarity and focus on achievements that demonstrate your attention to detail.
Write a Compelling Cover Letter: In your cover letter, express your passion for the role and Ofgem's mission. Highlight specific experiences that showcase your organisational skills and ability to work both independently and as part of a team.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Operations Officer role.
How to prepare for a job interview at Ofgem
✨Understand Ofgem's Mission
Before your interview, make sure you have a solid grasp of Ofgem's role as Great Britain's energy regulator. Familiarise yourself with their mission to protect consumers and drive towards a net-zero energy system. This knowledge will help you align your answers with their values.
✨Showcase Your Attention to Detail
Given the nature of the Operations Officer role, it's crucial to demonstrate your keen eye for detail. Prepare examples from your past experiences where your attention to detail made a significant impact, especially in audit or compliance contexts.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to manage audits. Think of situations where you had to prioritise tasks or handle multiple deadlines, and be ready to discuss how you approached these challenges.
✨Highlight Your Communication Skills
As the role involves drafting reports and communicating with various stakeholders, emphasise your written and oral communication skills. Be prepared to discuss how you've effectively communicated complex information in previous roles.