Ofgem is seeking an IT Service Desk Manager based in London with hybrid working (1 day a week in the office, 20% hybrid). You will lead delivery of first- and second-line IT support, manage a team, and drive service improvement to ensure reliable, secure digital services across the organisation.
You will embed ITIL processes, manage performance against SLAs/KPIs, and engage with internal stakeholders and external suppliers.
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Senior Hybrid IT Service Desk Manager in London employer: Ofgem
Ofgem is an exceptional employer that prioritises a collaborative and inclusive work culture, empowering employees to tackle complex regulatory challenges in the energy sector. With a strong focus on professional development and support, staff are encouraged to grow their skills while contributing to impactful government energy programmes. Located in the UK, Ofgem offers a unique opportunity to be part of a mission-driven organisation dedicated to fairness and effectiveness in energy regulation.
