At a Glance
- Tasks: Lead impactful communications for the Bill Discount Scheme, shaping community engagement and stakeholder messaging.
- Company: Ofgem, Great Britain's independent energy regulator focused on consumer protection and net-zero energy.
- Benefits: Competitive salary, generous pension, 30 days leave, hybrid working, and excellent training opportunities.
- Other info: Dynamic work environment with opportunities for career growth and meaningful impact.
- Why this job: Make a real difference in communities while working on innovative energy policies.
- Qualifications: Experience in strategic communications, audience insight, and stakeholder engagement.
The predicted salary is between 49452 - 49452 £ per year.
Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. We operate a hybrid working model, with employees expected to spend one day per week (20% of working time) in the office.
Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while working with government, industry and consumer groups to deliver a clean, more affordable and secure net‑zero energy system at the lowest cost to consumers, and to support economic growth.
We are recruiting a Communications Manager to support the development and delivery of communications for the Bill Discount Scheme (BDS), a major policy initiative designed to improve the acceptability of energy infrastructure among host communities and wider audiences. This is an impactful role where effective, insight‑led communications will be critical to achieving policy outcomes.
You will develop and deliver a comprehensive communications and engagement strategy aligned to the scheme’s objectives, using audience insight and behavioural science to inform your approach. Working collaboratively with the Delivery and Schemes directorate, Ofgem’s central communications teams, and DESNZ, you will help ensure messaging is clear, consistent and effective across all channels.
The role includes shaping stakeholder mapping and audience segmentation, developing targeted messaging, and supporting engagement activity such as workshops, forums and senior stakeholder sessions. You will contribute to implementation planning across multiple channels, including community engagement and wider stakeholder communications, and play a key role in establishing metrics and KPIs to monitor and evaluate communications activity.
This is an excellent opportunity for an experienced communications professional who enjoys working in a dynamic environment, is comfortable engaging with senior stakeholders, and is motivated by making a meaningful difference to communities affected by energy infrastructure.
Person specification
- Significant experience of developing and delivering strategic communications or public engagement campaigns, ideally within a policy or regulatory context
- Experience of audience research, insight gathering, and segmentation to inform targeted communications planning
- Proven ability to develop communications strategies with clear, measurable objectives linked to organisational or policy goals
- Strong understanding of behaviour change communications principles and their application within campaigns
- Excellent written and verbal communication skills, with the ability to create clear, compelling messages for diverse audiences
- Experience of senior stakeholder engagement, with the ability to build credibility and influence, alongside planning and delivering multi‑channel communications activity across digital and community platforms
- Experience of working on infrastructure, energy or public acceptability communications
- Experience of working across government departments or in a cross‑departmental context
Behaviours
We’ll assess you against these behaviours during the selection process:
- Seeing the Big Picture
- Communicating and Influencing
- Working Together
- Leadership
Benefits
Alongside a salary of £49,452, Ofgem contributes £14,326 towards membership of the Civil Service Defined Benefit Pension scheme. The role offers 30 days annual leave after 2 years of service, excellent training and development opportunities, a generous civil service pension, hybrid working (currently one day a week in the office, with flexibility), flexible working hours, family‑friendly policies, and a range of other benefits including clean and bright central offices and the opportunity to contribute to our ambitious next‑generation energy targets.
Ofgem is committed to maintaining a conflict‑of‑interest policy that outlines the types of interests staff must declare before onboarding and the rules they must follow throughout employment to ensure decisions are not influenced by private interests.
Communications Manager (Bill Discount Scheme) in London employer: Ofgem
Ofgem is an exceptional employer, offering a dynamic work environment where employees can make a meaningful impact on energy policy and community engagement. With a strong commitment to employee development, flexible working arrangements, and a generous benefits package including a civil service pension and 30 days annual leave after two years, Ofgem fosters a supportive culture that values collaboration and innovation. Located in vibrant cities like Cardiff, Glasgow, and London, employees enjoy the advantages of urban life while contributing to the vital mission of protecting energy consumers and promoting sustainable practices.
StudySmarter Expert Advice🤫
We think this is how you could land Communications Manager (Bill Discount Scheme) in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Ofgem or in similar roles on LinkedIn. A friendly chat can give us insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Ofgem’s recent initiatives, especially around the Bill Discount Scheme. We want to show that we’re not just interested in the role but also passionate about their mission.
✨Tip Number 3
Practice our communication skills! Mock interviews with friends or mentors can help us articulate our thoughts clearly and confidently, which is key for a Communications Manager role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed and shows we’re serious about joining the team at Ofgem.
We think you need these skills to ace Communications Manager (Bill Discount Scheme) in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Communications Manager role. Highlight your experience in strategic communications and public engagement campaigns, especially in a policy or regulatory context. We want to see how your skills align with our mission at Ofgem!
Showcase Your Insights:Don’t forget to mention any experience you have with audience research and insight gathering. We’re looking for someone who can use behavioural science to inform their communications strategy, so share examples of how you've done this in the past.
Be Clear and Compelling:Your written communication skills are key! Ensure your application is clear, concise, and compelling. Use straightforward language to convey your ideas and make it easy for us to see why you’d be a great fit for the team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our hybrid working model there!
How to prepare for a job interview at Ofgem
✨Know Your Audience
Before the interview, research Ofgem and their Bill Discount Scheme. Understand their objectives and how your experience aligns with their mission to protect energy consumers. This will help you tailor your responses and demonstrate that you're genuinely interested in making a difference.
✨Showcase Your Strategic Thinking
Prepare examples of past communications strategies you've developed. Highlight how you used audience insight and behavioural science to inform your approach. Be ready to discuss measurable outcomes from your campaigns, as this will show your ability to link communications to organisational goals.
✨Engage with Stakeholders
Since the role involves senior stakeholder engagement, think of instances where you've successfully influenced or collaborated with key stakeholders. Share specific stories that illustrate your communication skills and ability to build credibility, as this is crucial for the role.
✨Be Ready for Behaviour Change Questions
Brush up on behaviour change communication principles and be prepared to discuss how you've applied them in previous roles. Think about how you can convey complex messages clearly to diverse audiences, as this will be essential for the Bill Discount Scheme's success.
