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- Tasks: Lead user research to enhance services for energy consumers and shape impactful projects.
- Company: Ofgem, the UK's independent energy regulator, committed to a sustainable energy future.
- Benefits: Flexible working, professional development, and outstanding perks in a mission-driven environment.
- Other info: Join a dynamic team dedicated to improving services for all energy users.
- Why this job: Make a real difference in the energy sector while influencing user-centred design.
- Qualifications: Professional experience in user research and strong stakeholder engagement skills.
The predicted salary is between 40000 - 50000 £ per year.
Successful candidates may be based in any of our office locations – Cardiff, Glasgow or London. We especially welcome applicants from Cardiff and Glasgow.
Ofgem is the leader in the Energy Sector for supporting the public and making sure the industry has the direction it needs to make the right choices. We’re looking for a User Researcher to lead research on how people interact with our services, helping us create accessible and effective solutions that support energy consumers. Ofgem is Great Britain’s independent energy regulator. We ensure that every household and business has access to a safe, affordable, and sustainable energy supply. With the energy sector undergoing rapid transformation, our work has never been more vital - or more exciting.
You’ll play a key role in developing research-led insights that shape service design and policy. This is an opportunity to influence high-impact projects and improve digital and operational services across Ofgem. As a User Researcher, you will ensure our services meet users' needs by leading in-depth research on how people interact with them. You will be involved in exciting work to discover users’ needs, analyse their behaviours and create solutions that deliver for them.
At every step of the journey, you will be vital to informing, testing and supporting projects and will work with a huge range of engaged parties across Ofgem and beyond to make sure our solutions are the best they can possibly be, and user-centred thinking is at the heart of our decision-making.
We’re looking for someone with professional experience as a User Researcher, working alongside User Centred Design disciplines. You should have experience influencing and engaging stakeholders, including sceptical colleagues, and be confident in conducting inclusive research to ensure services meet the needs of all users. The ability to select and apply the right qualitative and quantitative research methods to deliver meaningful insights is essential.
In return, we offer an environment where you have everything you need to thrive, from flexible working options to outstanding perks and benefits. What’s more, you’ll have access to professional development opportunities to support your growth, whilst contributing to a mission-driven organisation that’s shaping the future of the UK energy sector and leading the drive towards Net Zero. We have a critical purpose to ensure that the public have an Energy Industry that works for them and services that are designed around their needs.
Key Responsibilities:
- Plan, design and prepare a range of user research methodologies to support the design, development and continuous improvement of complex government services;
- Carry out a wide range of user research operations including recruiting participants, and managing research contacts;
- Independently carry out research activities, aligning research needs and questions, preparing discussion guides, moderating research sessions, and analysing and synthesising research findings for stakeholders;
- Lead and support colleagues to analyse research data and synthesise clear and actionable findings;
- Communicate user research findings to inform decisions in the wider team and organisation through user understanding and user needs;
- Work closely with product managers, designers, developers, business analysts, and internal stakeholders to turn user research findings into stories and actions that lead to valuable product and service features;
- Contribute to UCD strategic planning, to align user research activities with wider strategic plans to inform service propositions;
- Help build and advocate for user-centred practices in project teams;
- Develop and ensure good user research practice, sharing knowledge with other user researchers;
- Contribute to the wider user research community - including presenting at meetups, writing blog posts and leading on aspects of practice development.
Key Outputs and Deliverables:
- Research plans
- Insights and user needs from research
- Input into designs, and iteration of research plans to integrate designs
Professional experience as a user researcher, working with other User Centred Design disciplines (Lead Criteria) Experience advocating for user research and engaging sceptical colleagues and stakeholders. The ability to include all kinds of users in appropriate research activities to help teams understand the diversity of users of government services. Ability to select appropriate qualitative and quantitative research methods, aligning with the research needs of the team and project.
User Researcher in Glasgow employer: Ofgem
Contact Detail:
Ofgem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land User Researcher in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ofgem on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into user research methodologies. Be ready to discuss how you've used them in past roles. Show us how you can turn insights into actionable strategies that align with Ofgem's mission.
✨Tip Number 3
Don’t just focus on your skills; highlight your passion for user-centred design. Share examples of how your research has positively impacted users. We want to see your enthusiasm for making services better for everyone!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining Ofgem and contributing to our mission in the energy sector.
We think you need these skills to ace User Researcher in Glasgow
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the User Researcher role. Highlight your experience with user-centred design and how you've influenced stakeholders in the past. We want to see how you can bring your unique skills to our team!
Showcase Your Research Skills: In your application, be sure to mention specific research methodologies you've used. Whether it's qualitative or quantitative methods, we want to know how you've applied these to deliver meaningful insights. This is your chance to shine!
Be Authentic: Let your personality come through in your writing. We value authenticity and want to get a sense of who you are beyond your qualifications. Share your passion for user research and how it aligns with our mission at Ofgem.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Ofgem
✨Know Your User Research Methods
Make sure you’re well-versed in both qualitative and quantitative research methods. Be ready to discuss how you've applied these techniques in past projects, especially in user-centred design contexts. This will show that you can select the right approach for different research needs.
✨Engage with Stakeholders
Prepare examples of how you've influenced and engaged sceptical colleagues or stakeholders in your previous roles. Highlight your communication skills and how you’ve turned user insights into actionable recommendations that everyone can rally behind.
✨Showcase Your Research Impact
Be ready to share specific instances where your research led to significant improvements in services or products. Quantify your impact if possible, as this will demonstrate your ability to deliver meaningful insights that shape decisions.
✨Demonstrate Inclusivity in Research
Discuss your experience in conducting inclusive research that considers diverse user needs. Share how you’ve ensured that all voices are heard in your research activities, which is crucial for a role focused on serving the public effectively.