Principal Delivery Manager in Glasgow

Successful candidates may be based in any of our office locations – Cardiff, Glasgow or London. We especially welcome applicants from Cardiff and Glasgow.

Ofgem is working at the forefront of the fight to deliver smarter, faster and more effective digital services, helping combat the challenges of a rapidly changing energy sector while driving innovation that supports consumers and Net Zero. We’re looking for a Principal Delivery Manager to join us and provide strategic leadership across a complex digital portfolio, shaping how critical products and services are delivered across the organisation. Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people. We’re offering a permanent opportunity with the chance to influence the direction of digital delivery within an organisation undergoing significant transformation.

This is a highly visible leadership role where you will shape ways of working, drive delivery excellence and help create the conditions for multidisciplinary teams to thrive. You'll play a key role in ensuring digital products and services deliver meaningful outcomes for both the organisation and the consumers it serves. Working across a diverse portfolio, you'll have the opportunity to influence strategy, strengthen delivery capability and embed approaches that create lasting impact. The role combines leadership, operational oversight and organisational influence, offering the chance to shape how digital delivery evolves while contributing to some of our most important priorities.

We’re looking for someone with significant leadership experience in delivery or programme management, with the ability to guide complex work across multiple teams and priorities. You’ll bring a track record of building high‑performing delivery functions, driving continuous improvement and creating clear, effective frameworks that enable successful outcomes at scale. Alongside the opportunity to work on nationally important programmes, you'll benefit from a flexible and inclusive working environment where collaboration, innovation and professional excellence are highly valued.

We have a critical purpose to transform and strengthen digital delivery. Join us in helping combat complexity, improve organisational effectiveness and ensure the digital products and services underpinning Britain’s transition to a cleaner, fairer and more secure energy future are delivered successfully.

Key Responsibilities

• Lead the Delivery Management community of practice, build capability and continuous improvement in delivery frameworks and professional development.
• Lead and manage the delivery management team, recruiting the right people with the right skills to successfully deliver products and services for the portfolio.
• Line manage and develop the delivery management team(s) to deliver consistently high performance against objectives, provide pastoral care and create a career development pathway.
• Work with Programme Managers and leads of other practices to promote effective cross-functional delivery.
• Coach Delivery Managers in planning practices, drive continuous improvement to Digital Delivery planning processes and identify dependencies across the portfolio.
• As a member of the Digital Leadership team support the creation and implementation of the digital delivery strategy for D&S.
• Provide Assurance on the effective delivery of projects and services through Agile ways of working, overseeing and enabling delivery managers to operate as Scrum Masters where appropriate, and ensuring Agile ceremonies, controls and reporting meet Ofgem governance and commercial management requirements.
• Work with the Senior Product Manager (Product Owner) and Delivery Managers to define the roadmap for any given product and support the team to break work down to stories they can deliver.
• Track delivery through fortnightly sprints/monthly reporting and maintaining project highlight report.
• Protect the team from outside distraction and make sure the team collaborates, communicates and focuses on mutually agreed priorities.
• Provide the Ofgem community with confidence in the effectiveness of Delivery Management, and support the organisation in maturing our practices in line with Government Digital Service (GDS) standards.
• Escalate product risks and issues, removing barriers to delivery.
• Lead and develop a team to deliver consistently high performance against objectives.

Key Outputs and Deliverables

• Product portfolio reporting with delivery schedules clearly planned, communicated and tracked, including, risks, issues and decisions.
• Ensure appropriate governance and Agile ceremonies e.g. sprint planning, retrospectives, show & tells / showcases.
• A motivated and collaborative team who meet team and organisational objectives.
• Frequent and iterative deployment and delivery using Agile approaches.
• Effective communication within the digital teams, and business users.
• Establish strong stakeholder relationships at all levels both internally and externally.
• Ensure appropriate programme / project governance and reporting frameworks are documented and embedded to drive improvement across the portfolio.
• Ensure programme / project delivery across the portfolio meets GDS standards.
• Developing, planning and delivering work outcomes, including clear and transparent work objectives for Delivery Managers, milestones and success metrics.
• Demonstrable experience of operating at a senior level as a Delivery/Programme Manager that can be demonstrated by proven record of high performance and substantial achievements in past positions.

Lead Criteria

• Demonstrable experience of leading a delivery management function, including oversight of multiple Delivery Managers, and establishing repeatable frameworks, standards and tooling to improve delivery maturity.
• Expertise/capability in a related professional specialism, evidenced through an appropriate professional qualification - Agile Project and Delivery Management Certification (ICP-APM) Advanced Certified Scrum Master (A-CSM), or equivalent experience.
• Experience managing complex, multi-workstream programmes with cross organisational dependencies, including budget management and forecasting.
• Excellent stakeholder and communication skills, with the ability to influence senior leaders, build alignment, and simplify complexity.