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Ofgem

Deputy Director Enquiries and Engagement

Glasgow Full-Time 43200 - 72000 £ / year (est.) No home office possible

At a Glance

Tasks: Lead a dynamic team to deliver top-notch support for energy consumers and stakeholders.
Company: Ofgem is the UK's independent energy regulator, driving change towards Net Zero.
Benefits: Enjoy hybrid working, a supportive culture, and opportunities for career growth.
Why this job: Make a real impact on people's lives while shaping the future of energy services.
Qualifications: Proven leadership in regulated environments and experience in managing large-scale operations.
Other info: Join a diverse and inclusive workplace that values honesty and collaboration.

The predicted salary is between 43200 - 72000 £ per year.

Deputy Director Enquiries and Engagement

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Deputy Director Enquiries and Engagement

Join to apply for the Deputy Director Enquiries and Engagement role at Ofgem

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This range is provided by Ofgem. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

Direct message the job poster from Ofgem

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London, we are especially welcoming applications from people based in the Cardiff and Glasgow. Hybrid working – on average, currently one day per week in the office, or approximately 20% of the month.

At the forefront of the fight to protect energy consumers, Ofgem is committed to delivering outstanding service and driving excellence for energy consumers. We’re looking for a Deputy Director – Enquiries and Engagement to join us and lead the delivery of first-class support to consumers and scheme participants through dynamic, high-impact engagement and frontline services.

Ofgem is Great Britain’s independent energy regulator. We’re at the forefront of change across the energy sector, driving toward Net Zero whilst protecting energy consumers, especially vulnerable people.

We’re offering a permanent opportunity with the chance to lead a talented, multidisciplinary team at the heart of our consumer and stakeholder engagement work. You’ll play a critical role in delivering trusted and responsive public services, supporting government schemes, that make a real difference to people’s lives. As part of the Delivery & Schemes senior leadership team, you’ll help shape the future of service delivery for one of the UK’s most vital sectors.

This is an exciting time to join Ofgem, with the chance to influence and innovate at scale. You’ll oversee our front-line multi-channel enquiries function, lead external engagement strategies, and ensure we deliver excellent outcomes for our customers and stakeholders. Your leadership will help us continually evolve and strengthen our services, ensuring we remain agile and impactful in a fast-moving regulatory landscape.

We’re looking for someone with proven experience leading large-scale operational functions in regulated environments, who is confident managing budgets, engaging stakeholders, and driving strategic improvements. You’ll be an inclusive and empowering leader who inspires collaboration and delivers results.

This is a fantastic opportunity to work in an organisation that values honesty, integrity, and boldness. You’ll be a key component of a culture that celebrates diversity, champions inclusion, and supports colleagues to bring their full selves to work. You’ll be a driving force behind our positive environment and will be enabled to develop your portfolio of experience, helping to take your career to the next level.

At Ofgem, we have a critical purpose to protect energy consumers, and this role will ensure we deliver on that promise by leading the delivery of accessible, responsive and high-quality services. You’ll champion the voice of the customer, strengthen external engagement, and bring the best insights into the organisation to enhance everything we do.

Please follow the link below to find out more information on how to apply.

Seniority level

Seniority level

Mid-Senior level

Employment type

Employment type

Full-time

Job function

Job function

Management
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Utilities

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