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- Tasks: Review cases to support energy consumers and ensure fair treatment.
- Company: Join Ofgem, the UK's independent energy regulator focused on a cleaner future.
- Benefits: Competitive salary, generous pension, 30 days leave, and flexible working options.
- Other info: Supportive team environment with excellent training and growth opportunities.
- Why this job: Make a real impact in the energy sector while developing your career.
- Qualifications: Detail-oriented with strong communication and organisational skills.
The predicted salary is between 26694 - 26694 £ per year.
Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.
We have opportunities to join our Operational Delivery Profession where you will be responsible for a wide range of duties. The opportunities available are a great starting point for those who are looking for their first step into a career within the Energy sector, Ofgem and of course other areas within the Civil Service. You’ll be working alongside an experienced and supportive line manager and full training will be provided. The Operations Delivery profession pride themselves on being a friendly and collaborative profession who will be there to help and support you through your Ofgem journey.
To be successful in this role you will be a detail-oriented individual who excels in making well-supported decisions. Having good organisational skills will enable you to prioritise your workload effectively. You’ll also need to show that you can successfully establish positive working relationships with different colleagues across Ofgem and our external partners.
Please note this role has been advertised as Case Reviewer but is known internally as Operations Analyst. The Operational Delivery Team, (who are members of the cross government Profession) deliver operational excellence across all aspects of service delivery and business support, helping Ofgem to deliver its priorities by administering efficient and trusted services. The post holder will be part of the Operations Team, within Ofgem’s Delivery and Schemes directorate, the part of Ofgem that focusses on the delivery and administration of Environmental and Social schemes. There may also be opportunities for deployment to other areas in the future.
Ofgem plays a crucial role in ensuring that the energy markets work in the interest of consumers, both now and in the future. The Operations Analyst role provides an exciting opportunity to support Ofgem, as we work to protect energy consumers, especially vulnerable people, by ensuring they are treated fairly and benefit from a cleaner, greener environment. Ofgem is a supportive and inclusive organisation, where we understand we are better and stronger, the more diverse we are.
Operations Analysts will work to help deliver the team and portfolio objectives and they will work in one of the above areas or a combination of them.
Key Responsibilities- Contributing towards the administration of the environmental schemes and achievement of key performance indicators;
- Identifying continuous improvement opportunities for streamlining business procedures to ensure robust and efficient processes;
- Ability to build good relationships and credibility with a range of colleagues and external business contacts;
- Identify instances of potential fraud and non-compliance and make recommendations to management and relevant teams;
- Liaising with teams within and outside of their own direct team to understand and prioritise workload;
- Initiate and respond to communication/enquiries from external stakeholders through telephone and emails;
- Effective and confident use of Microsoft Office suite – most specifically Outlook and Excel;
- Any other reasonable tasks within the scope of the grade and role as required.
- Deliver targeted number of cases as agreed with your manager;
- Working independently planning and co-ordinating delivery of your own work on occasion;
- Ensure individual cases are accurately assessed against the eligibility/validation criteria, within set timeframes;
- Review information and data from a wide variety of sources, to support your decision-making;
- Communicate appropriately with scheme applicants and participants by phone and email;
- Provide support on related issues across the team on an ad-hoc basis, including in relation to individual projects across the team;
- Provide information and data to management as needed.
- Ability to work independently, applying attention to detail when reviewing data and documentation, and drawing on information from multiple sources to support well-informed, evidence-based decisions.
- Ability to follow processes accurately and efficiently, demonstrating strong organisational and time management skills to ensure responsibilities are delivered in line with agreed KPIs.
- Strong communication skills, both written and verbal, with the ability to handle enquiries professionally via phone and email.
Alongside your salary of £26,694, OFGEM contributes £7,733 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.
Case Reviewer employer: Ofgem
Contact Detail:
Ofgem Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Reviewer
✨Tip Number 1
Network like a pro! Reach out to current or former Ofgem employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role as a Case Reviewer. Personal connections can give you insights that job descriptions just can't.
✨Tip Number 2
Prepare for the interview by understanding Ofgem's mission and values. Familiarise yourself with their work in protecting energy consumers and promoting a net-zero energy system. This will help you show your passion for the role and how you can contribute to their goals.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with various stakeholders, being able to articulate your thoughts clearly is key. Try mock interviews with friends or use online resources to refine your responses.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining Ofgem and ready to take that first step into the energy sector.
We think you need these skills to ace Case Reviewer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences that match the Case Reviewer role. Highlight your attention to detail and organisational skills, as these are key for success in this position.
Show Your Passion for Energy: Let us know why you're excited about working in the energy sector and how you can contribute to Ofgem's mission. A genuine interest in protecting consumers and promoting a cleaner environment will make your application stand out.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language to demonstrate your communication skills, as you'll need to handle enquiries professionally in this role.
Apply Through Our Website: We encourage you to submit your application through our website. This ensures that your application is received directly by our team and allows us to process it more efficiently. Plus, it’s super easy!
How to prepare for a job interview at Ofgem
✨Know Your Stuff
Before the interview, make sure you understand Ofgem's role in the energy sector and its commitment to protecting consumers. Familiarise yourself with their environmental schemes and how they impact vulnerable groups. This knowledge will help you answer questions confidently and show your genuine interest in the position.
✨Showcase Your Organisational Skills
Since the role requires strong organisational skills, prepare examples from your past experiences where you successfully managed multiple tasks or projects. Be ready to discuss how you prioritised your workload and met deadlines, as this will demonstrate your ability to handle the responsibilities of a Case Reviewer.
✨Build Rapport
During the interview, focus on establishing a positive connection with your interviewers. Practice active listening and engage with them by asking insightful questions about the team and their work. This will not only showcase your communication skills but also highlight your ability to build relationships, which is crucial for the role.
✨Be Detail-Oriented
As a Case Reviewer, attention to detail is key. Prepare to discuss specific instances where your meticulous nature led to successful outcomes. You might want to bring up examples of how you identified discrepancies in data or documentation, as this will illustrate your capability to make well-supported decisions.