Ofgem is seeking a Service Desk Manager to lead the delivery of IT support across all sites. You will manage a team of Service Desk analysts, ensuring high performance against service level agreements and key performance indicators.
The ideal candidate will have extensive experience in IT service desk operations, excellent leadership skills, and a strong understanding of ITIL frameworks. Benefits include a competitive salary, pension scheme, and professional development opportunities.
#J-18808-LjbffrService Desk Manager - Hybrid Work & ITIL Excellence in Cardiff employer: Ofgem
Ofgem is an exceptional employer that prioritises innovation and collaboration, making it an ideal place for a Chief Technology Officer to thrive. With a strong commitment to employee development and a culture that embraces change, you will have the opportunity to lead transformative projects while working in a supportive environment that values your contributions. Located at the heart of the energy sector, Ofgem offers unique insights and the chance to make a meaningful impact on the digital landscape of the industry.
