At a Glance
- Tasks: Deliver top-notch IT support and mentor your team in a dynamic environment.
- Company: Join Ofgem, a leading organisation committed to excellent customer service.
- Benefits: Enjoy hybrid working, competitive salary, and generous benefits.
- Other info: Ideal for those seeking a role with mentorship and career advancement.
- Why this job: Make a real difference in IT services while growing your career.
- Qualifications: Strong IT support experience, especially with Active Directory and Microsoft 365.
The predicted salary is between 40000 - 50000 £ per year.
Ofgem is seeking a Senior Service Desk Analyst in Cardiff to deliver first and second-line support across IT services, acting as a technical escalation point.
The role involves managing incidents, delivering excellent customer service, and mentoring colleagues.
Ideal candidates will have strong experience in IT support, especially with Active Directory and Microsoft 365, and hold an ITIL v4 certification.
The position offers hybrid working conditions, a competitive salary, and generous benefits.
#J-18808-Ljbffr
We think you need these skills to ace Senior IT Service Desk Lead – Hybrid & Azure AD in Cardiff
First and Second-Line Support
Technical Escalation
Incident Management
Customer Service
Mentoring
Active Directory
Microsoft 365
