Project Support Officer in Cardiff

Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London, we are especially welcoming applications from people based in Cardiff and Glasgow. Hybrid working – on average, currently one day per week in the office, or approximately 20% of the month.

Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers, and drive economic growth.

At the forefront of digital transformation in energy regulation, we’re looking for a Project Support Officer to join us and support the delivery of high-impact digital projects that underpin the UK’s transition to a smarter, cleaner and more resilient energy system. This is a six-month fixed-term contract with the opportunity to play a vital role in some of our most innovative digital portfolios. Whether it’s supporting work in AI, data or digital platforms like Salesforce, this role offers exposure to cutting-edge initiatives that will shape the energy system of the future.

You’ll gain experience working across multidisciplinary project teams, while contributing to the smooth, efficient operation of our digital delivery efforts. You’ll be part of a collaborative and high-performing team, working closely with delivery managers and stakeholders to ensure we stay on track to achieve real-world outcomes. This role is fast-paced and diverse, offering insight into a broad range of delivery activities while building your skills in digital transformation and project co-ordination.

We’re looking for someone with experience in digital project environments, who can confidently support plans, schedules, data collection and risk tracking across multiple workstreams. You’ll bring a proactive mindset, attention to detail, and a willingness to collaborate across teams to get the job done. In return, you’ll join a supportive and inclusive workplace, with flexible working arrangements and access to a generous benefits package.

Our Digital, Data and Security Services department has a critical purpose to support digital innovation and delivery across the organisation, helping our teams work smarter, more efficiently and with greater transparency. This is your chance to be part of that mission and contribute to Ofgem’s digital future.

Key Responsibilities

• Planning and scheduling - Help establish and maintain systems for effective planning and scheduling.
• Monitoring and reporting - Assist in maintaining project controls and in producing project reports.
• Admin - Manages project files using robust version control. Organises and supports key project meetings.
• Stakeholder - Helps maintain the stakeholder log and escalates stakeholder engagement issues to Delivery Management, Portfolio Management or Relationship Management colleagues as needed.
• Financial control - Helps monitor project spending and contributes information to the Business Case Analysts.
• Risks and issues - Assist with and maintain risk and issue logs, escalating as appropriate.
• Digital and Data - Collects and shares data in line with data standards. Uses data analytics and digital tools to compile and present information that aids in monitoring the progress of projects.

Additional Responsibilities

• Actively engage with the wider profession to ensure sharing of best practice and promote continuous improvement.
• Respond to ad-hoc requests as directed.

Key Outputs and Deliverables

For a group of in-flight projects:

• Schedules: Coordinates and helps maintains project schedules, ensuring timelines are kept current and aligned with delivery milestones.
• Risk and Issue Logs: Maintains and actively monitors risk and issue logs, ensuring timely escalation and mitigation actions.
• Budget Trackers: Tracks project budgets and expenditure records.
• Resource Plans: Maintains resource plans to document workforce and asset allocation across projects.
• Performance Updates: Prepares and delivers regular performance updates to the Project Steering Group and Portfolio Governance forums.

Key Stakeholder Relationships

Internal Delivery Management

Person specification

Please ensure you demonstrate clearly within your personal statement, how you meet each of the criteria below (not more than 750 words). In the event of receiving a large number of applications an initial sift may take place on just the identified lead criteria indicated below:

• Experience working in a Project Support or PMO role in a digital project environment. (Lead Criteria)
• Experience in supporting the development of delivery plans, including milestones, and success metrics.
• Experience in working with multiple in-flight projects.
• Experience in a government context.

Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides. Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Apply before 11:55 pm on Monday 16th February 2026.