At a Glance
- Tasks: Lead Salesforce development and administration, ensuring performance and continuous improvement.
- Company: Join Ofgem, a key player in the UK's energy system.
- Benefits: Competitive salary, generous pension contributions, 30 days leave, and flexible working options.
- Other info: Dynamic role with opportunities for professional growth and a focus on sustainability.
- Why this job: Make a real impact on the UK's energy future while developing your career.
- Qualifications: Experience with Salesforce environments and strong leadership skills required.
The predicted salary is between 63443 - 63443 £ per year.
Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London.
- We especially welcome applicants from Cardiff and Glasgow. (20% hybrid, 1 day per week)
- Job summary
Across government, enterprise platforms such as Salesforce are central to delivering modern, user-focused and data-driven services.
As platforms scale and become embedded in core business processes, strong technical leadership is essential to ensure stability, performance and continuous improvement.
Ofgem plays a vital role in the UK’s energy system, protecting consumers and enabling a more secure, fair and sustainable energy future, and the effective operation of its core digital platforms is critical to delivering this mission.
Within the Digital, Data and Security Services directorate, we are expanding and maturing our Salesforce capability through the Salesforce Centre of Enablement (Co E).
This includes delivering complex, enterprise-scale solutions while ensuring that the platform remains resilient, secure and aligned with our organisational priorities.
Responsibilities
- Define and lead the technical strategy for Salesforce application development and administration across the organisation.
- Oversee the performance, stability and optimisation of Salesforce platforms, ensuring services meet enterprise standards for reliability, security and scalability.
- Lead development and administration teams, setting standards, building capability and driving continuous improvement.
- Provide technical assurance for configurations, integrations, release processes and automation pipelines.
- Manage supplier and systems integrator performance, ensuring delivery aligns with contractual, technical and quality expectations.
- Engage with senior stakeholders to align Salesforce services with business needs and strategic priorities.
- Drive continuous improvement through optimisation of platform capabilities, processes and tooling.
- Lead on architectural decisions and long- term platform evolution, ensuring alignment with enterprise architecture.
- Oversee service management processes, including incident, problem and change management, ensuring effective operation of live services.
- Support governance and compliance activities, ensuring adherence to organisational and regulatory standards.
Qualifications
- Relevant certifications such as
- Salesforce Certified App Builder, Advanced Administrator and Platform Developer II
(or willingness to obtain) are expected.
- Extensive experience managing and delivering complex Salesforce environments at enterprise scale.
- Proven experience leading both Salesforce development and administration teams.
- Strong knowledge of Salesforce architecture, integration, performance optimisation and governance.
- Experience managing suppliers and systems integrators, ensuring quality and accountability.
- The ability to engage and influence senior stakeholders across technical and business domains.
Person specification
- Deep operational expertise in managing complex Salesforce environments (Lead Criteria).
- Demonstrable experience managing a Salesforce Development team (Lead Criteria).
- Proven leadership in application operations or platform engineering.
- Demonstrable experience managing suppliers and technical risk.
- Demonstrable experience managing a Salesforce Administration team.
- Technical skills
- Presentation required. Full details will be supplied during the interview.
Benefits
Alongside your salary of £63,443, OFGEM contributes £18,379 towards you being a member of the Civil Service Defined Benefit Pension scheme.
You will also enjoy 30 days annual leave after 2 years, excellent training and development opportunities, hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours, family friendly policies and other benefits including clean and bright offices centrally located, engaged networks and teams, and the opportunity to contribute to our ambitious targets of establishing a Net Zero energy system by 2050.
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