At a Glance
- Tasks: Lead and enhance the IT Service Management platform for a better user experience.
- Company: Join Ofgem, a key player in energy regulation with a focus on innovation.
- Benefits: Attractive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a dynamic team dedicated to supporting organisational goals.
- Why this job: Make a real difference in IT operations while driving automation and performance improvements.
- Qualifications: Experience with ITSM platforms, especially Ivanti, and strong troubleshooting skills.
The predicted salary is between 60000 - 80000 £ per year.
Ofgem is looking for a Lead Applications Operations Engineer to manage and improve its IT Service Management platform (Ivanti).
The role involves defining application roadmaps, leading performance enhancements, and driving automation initiatives to improve user experience.
The ideal candidate has strong experience with ITSM platforms, particularly Ivanti, a solid understanding of ITIL frameworks, and excellent troubleshooting skills.
This position is pivotal to ensuring effective IT operations and supporting the organization’s goals.
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We think you need these skills to ace Lead Ivanti ITSM & Applications Operations Engineer in Cardiff
Ivanti ITSM
ITIL Frameworks
Troubleshooting Skills
Application Roadmap Definition
Performance Enhancement
Automation Initiatives
User Experience Improvement
