At a Glance
- Tasks: Lead impactful communications for the Bill Discount Scheme, shaping community engagement and stakeholder messaging.
- Company: Ofgem, Great Britain's independent energy regulator focused on consumer protection and net-zero goals.
- Benefits: Competitive salary, generous pension scheme, 30 days leave, hybrid working, and excellent training opportunities.
- Other info: Dynamic work environment with opportunities to influence energy policy and engage with senior stakeholders.
- Why this job: Make a real difference in communities while working on vital energy infrastructure projects.
- Qualifications: Experience in strategic communications, audience insight, and stakeholder engagement, ideally in policy or regulatory contexts.
The predicted salary is between 49452 - 49452 £ per year.
Successful candidates may be based in any of our office locations – Cardiff, Glasgow, or London. We especially welcome applicants from Cardiff and Glasgow. We operate a hybrid working model, with employees expected to spend one day per week (20% of working time) in the office.
Ofgem is Great Britain’s independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while working with government, industry and consumer groups to deliver a clean, more affordable and secure net‑zero energy system at the lowest cost to consumers, and to support economic growth.
We are recruiting a Communications Manager to support the development and delivery of communications for the Bill Discount Scheme (BDS), a major policy initiative designed to improve the acceptability of energy infrastructure among host communities and wider audiences. This is an impactful role where effective, insight‑led communications will be critical to achieving policy outcomes. You will develop and deliver a comprehensive communications and engagement strategy aligned to the scheme’s objectives, using audience insight and behavioural science to inform your approach.
Working collaboratively with the Delivery and Schemes directorate, Ofgem’s central communications teams, and DESNZ, you will help ensure messaging is clear, consistent and effective across all channels. The role includes shaping stakeholder mapping and audience segmentation, developing targeted messaging, and supporting engagement activity such as workshops, forums and senior stakeholder sessions. You will contribute to implementation planning across multiple channels, including community engagement and wider stakeholder communications, and play a key role in establishing metrics and KPIs to monitor and evaluate communications activity.
This is an excellent opportunity for an experienced communications professional who enjoys working in a dynamic environment, is comfortable engaging with senior stakeholders, and is motivated by making a meaningful difference to communities affected by energy infrastructure.
Person specification
- Significant experience of developing and delivering strategic communications or public engagement campaigns, ideally within a policy or regulatory context
- Experience of audience research, insight gathering, and segmentation to inform targeted communications planning
- Proven ability to develop communications strategies with clear, measurable objectives linked to organisational or policy goals
- Strong understanding of behaviour change communications principles and their application within campaigns
- Excellent written and verbal communication skills, with the ability to create clear, compelling messages for diverse audiences
- Experience of senior stakeholder engagement, with the ability to build credibility and influence, alongside planning and delivering multi‑channel communications activity across digital and community platforms
- Experience of working on infrastructure, energy or public acceptability communications
- Experience of working across government departments or in a cross‑departmental context
Behaviours
- Seeing the Big Picture
- Communicating and Influencing
- Working Together
- Leadership
Benefits
Alongside a salary of £49,452, Ofgem contributes £14,326 towards membership of the Civil Service Defined Benefit Pension scheme. The role offers 30 days annual leave after 2 years of service, excellent training and development opportunities, a generous civil service pension, hybrid working (currently one day a week in the office, with flexibility), flexible working hours, family‑friendly policies, and a range of other benefits including clean and bright central offices and the opportunity to contribute to our ambitious next‑generation energy targets.
Ofgem is committed to maintaining a conflict‑of‑interest policy that outlines the types of interests staff must declare before onboarding and the rules they must follow throughout employment to ensure decisions are not influenced by private interests.
Communications Manager (Bill Discount Scheme)- in Cardiff employer: Ofgem
Ofgem is an exceptional employer, offering a dynamic work environment where employees can make a meaningful impact on energy consumers and communities. With a strong commitment to employee development, flexible working arrangements, and a generous benefits package including a civil service pension and 30 days annual leave, Ofgem fosters a collaborative culture that values insight-led communication and stakeholder engagement. Located in vibrant cities like Cardiff, Glasgow, and London, employees enjoy the advantages of a hybrid working model while contributing to the UK's ambitious net-zero energy goals.
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We think this is how you could land Communications Manager (Bill Discount Scheme)- in Cardiff
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We think you need these skills to ace Communications Manager (Bill Discount Scheme)- in Cardiff
Some tips for your application 🫡
Get Your Story Straight:In public relations, storytelling is everything! Make sure your CV highlights your experience in crafting compelling narratives and managing media relations. Share specific examples of campaigns you've worked on, and don’t forget to include any press coverage you've generated—it's impressive proof of your skills!
Show Off Your Communication Skills:Since PR is all about communication, we want to see your best writing samples. Include pieces like press releases, blog posts, or social media content that you've created. This gives us a taste of your voice and your ability to convey messages clearly and effectively, which is crucial for a role in this field.
Tailor Your Cover Letter:Your cover letter should be more than just a recap of your CV; it’s your chance to shine! Emphasise why PR excites you and how your background fits with the mission of Ofgem. Show us that you’ve done your homework and speak to why you’re passionate about the work we do.
Connect the Dots:When you’re writing your application, think about how your past experiences link to the responsibilities of the role. Mention any internships, volunteer work, or projects that involved public speaking, event planning, or strategic communication. This will help us see how you can seamlessly bring your skills into a full-time position at Ofgem.
How to prepare for a job interview at Ofgem
✨Master the Art of Storytelling
In public relations, storytelling is key. We should prepare compelling narratives about past campaigns or projects we’ve worked on. Think about how we can illustrate our impact and creativity in those stories—be ready to discuss specific examples that showcase our skills in managing media relationships and crafting messages.
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Familiarity with PR tools like Cision or Meltwater is crucial. We need to be able to discuss how we’ve used these tools in past roles or projects. If we've worked on media lists, press releases, or analytics reports, let’s have those experiences ready to share along with metrics we’ve achieved to back up our claims.
✨Stay Current with Industry Trends
We’ve got to stay sharp on the latest trends and events impacting the public relations field. Having a few insights ready about recent campaigns or shifts in media landscapes can show that we’re engaged and knowledgeable. This will also help us make connections between our experiences and the current state of the industry.
✨Showcase Our Versatility
As full-time PR professionals, we need to demonstrate our adaptability. Be ready to talk about how we've handled challenging situations, managed crises, or adapted strategies on the fly. Employers will appreciate our ability to pivot and find solutions under pressure, so let’s have those scenarios at our fingertips to discuss.
