Estates Coordinator

This role is based full-time in our Cardiff office.

Ofgem is Great Britain's independent energy regulator. Our primary responsibility is to protect energy consumers, especially the most vulnerable, while at the same time working with government, industry and consumer groups to deliver a clean, more affordable and secure net-zero energy system at the lowest cost to consumers and drive economic growth.

As Estates Coordinator, you will play a central role in the smooth operation of our Cardiff office, ensuring a safe, welcoming and professional environment for colleagues and visitors. You will work closely with colleagues and contractors to oversee key aspects of the office's day-to-day activities. These include aspects of security systems, storage facilities and personal lockers management. You will help to ensure we get maximum value from our office space and will play an essential co-ordination role in any layout or usage changes. You will also be responsible for incoming and outgoing post, as well as looking after key provisions such as stationery, first aid supplies and office furniture.

Due to the nature of this role the successful candidate will be required to attend the Cardiff office 5 days a week (Monday to Friday). This is a great time to join the Estates team as we are expanding our presence in Cardiff, and you will very much be part of this expansion. You will have the opportunity to shape how Ofgem operates in the Cardiff office.

Key Responsibilities

• Attend the office Monday to Friday (unless otherwise agreed with Line Manager) to act as the first point of contact for colleagues, Cardiff Hub Building Manager, and service providers.
• Oversee the delivery of a quality workplace environment, with a focus on excellent customer service to provide a usable, and safe working environment for colleagues.
• Provide building inductions for new starters coming to the office, outlining office protocols and procedures, along with issuing security passes.
• Carry out routine daily tasks supporting the day-to-day requirements of colleagues such as processing post, enforcing clear desk policy and managing stock levels of office consumables.
• Deal with ad-hoc requests through our service inbox and in-person from colleagues and service providers.
• Develop and maintain various trackers for Estates, Health, Safety & Wellbeing in line with data requirements for providing timely and accurate reporting.
• Support the delivery of Estates, Health, Safety & Wellbeing strategy.
• Act as a First Aider and Fire Marshal for the Workspace. (Training can be provided).

Key Outputs and Deliverables

• Ensuring Government Hub policy is always complied with and supporting management of direct supplied contracts to the Cardiff office.
• Attending the office Monday to Friday to deliver workplace services such as post, stationery, storage, inductions and other facilities and services.
• Coordinating Estates, Health, Safety & Wellbeing events and training.
• Raising Purchase Orders and paying invoices as required.
• Act as first point of contact for Display Screen Equipment (Cardinus) queries.
• Organise and develop various communication channels to support the delivery of the Estates function.

Person Specification

Essential Criteria

• Experience of delivering a quality customer service to a range of stakeholders.
• Excellent written and verbal communication skills.
• IT proficient including Microsoft 365.
• Ability to work under own initiative to organise and prioritise a changing workload and be a team player when required.
• First Aid and Fire Marshal trained (or willing to undertake training within 6 months of appointment to role).

Desirable Criteria

• Facilities Management experience.
• Health and safety experience.

Behaviours

We will assess you against these behaviours during the selection process:

• Changing and Improving
• Communicating and Influencing
• Working Together
• Managing a Quality Service

Technical Skills

We will assess you against these technical skills during the selection process. Please refer to the Candidate Pack and Role Profile attached for full details.

Alongside your salary of £25,854, OFGEM contributes £7,489 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Ofgem can offer you a comprehensive and competitive benefits package which includes; 30 days annual leave after 2 years; Excellent training and development opportunities; The opportunity to join the generous Civil Service pension which also includes a valuable range of benefits; hybrid working (currently 1 day a week in the office but this is kept under review), flexible working hours and family friendly policies. Plus lots of other benefits including clean and bright offices based centrally, engaged networks and teams and an opportunity to contribute to our ambitious and important targets of establishing a Net Zero energy system by 2050. This exciting blend of professional challenge and personal reward identifies career opportunities at Ofgem as something to get excited about.

Selection Process Details

This vacancy is using Success Profiles, and will assess your Behaviours, Experience and Technical skills.

Successful candidates must undergo a criminal record check. People working with government assets must complete baseline personnel security standard checks.

Nationality Requirements

This Job Is Broadly Open To The Following Groups:

• UK nationals
• Nationals of the Republic of Ireland
• Nationals of Commonwealth countries who have the right to work in the UK
• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

Contact Point for Applicants

Job Contact Name: Emma Tosh

Email: recruitment@ofgem.gov.uk

Recruitment team Email: recruitment@ofgem.gov.uk