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- Tasks: Join our team to manage the repairs helpdesk and ensure top-notch service delivery.
- Company: Rydon Maintenance, a progressive company in healthcare facilities management.
- Benefits: Competitive salary, flexible benefits, health cash plan, and career progression opportunities.
- Why this job: Make a real difference in healthcare by supporting essential maintenance operations.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Enjoy a supportive work environment with wellbeing champions and employee discounts.
The predicted salary is between 22950 - 22950 £ per year.
We now have an exciting opportunity for a Customer Service Advisor/Administrator to join our repairs and maintenance team at Lymington Hospital. The position is offered on a permanent part time basis of 34 hours per week. Working hours would be Monday to Thursday 10:30am - 6pm (with a half hour break) and Friday 12 - 6pm.
About Us: Rydon Maintenance provides hard facilities management services, incorporating planned preventative and reactive maintenance to a variety of clients, predominantly within the healthcare and housing association sectors. Within our healthcare division we look after a growing number of healthcare buildings for NHS Trusts, residential homes and educational facilities. Using the latest technology we ensure properties are well maintained, efficient and fit for purpose.
Job Purpose: As Customer Service Advisor you will work as part of a small team running the day to day operations of the repairs helpdesk for the hospital, ensuring the quality of our service delivery. This will involve taking calls from our client, contractors and operational teams, inputting repair requests and generating reports. You will liaise closely with engineers and contractors and allocate work appropriately, storing documents, and responding to maintenance queries both over the phone and email. You will play a key part in ensuring that KPIs and SLAs across the contract are being met.
Responsibilities:
- To monitor the outstanding repair calls within the helpdesk.
- To take calls from general public who are requiring guidance regarding hospital appointments.
- Planning in daily works for site engineers.
- To ensure effective communication between our operational team and our client.
- Ordering of materials required by the engineers, speaking to suppliers and contractors.
- Provide additional administration and support, where required for other team members and managers.
- Assist in the compiling of reports and to monitor compliance, highlighting/escalating any areas of concern.
What we can offer you:
- Competitive Starting Salary of £22,950 per annum based on part time hours of 34 per week.
- Holiday Entitlement: 25 days per annum.
- Holiday Purchase Scheme: Buy up to an additional 5 days holiday.
- Pension Scheme: 4% contributory.
- Flexible benefits for you to choose from including Critical Illness, DenPlan and Cycle to work schemes.
- Employee Referral Scheme: recommend a personal connection to us and claim a cash reward for their successful hire.
- Eyecare vouchers and free Flu Vaccinations.
- Health Cash Plan: helping you spread the cost of essential healthcare.
- 24/7 EAP Service: free advice, counselling and support for you and your family whenever you need it.
- Wellbeing and mental health champions readily available at work.
- Access to an employee discount scheme which includes a wide-range of special offers and discounts on insurances, lifestyle goods and services.
- Opportunities for you to progress your career across the business.
Experience Required: The successful candidate will have previous customer service or helpdesk experience. This experience will ideally have been gained with a maintenance company/contractor however this is not essential. Above all you will have excellent customer service skills (including good telephone and written communication skills), a can-do attitude and enjoy working as part of a team. You will have knowledge of Microsoft packages such as Word and Excel.
Additional Information: As a well established, progressive company we are committed to attracting and retaining individuals by offering an excellent benefits package that includes a wide range of core and voluntary benefits. Rydon is an equal opportunities employer and promotes diversity in employment. Successful candidates will be selected solely on their ability to carry out the duties of the post.
To apply online, please use the 'apply for this job link' at the top of this page to be redirected to our dedicated careers page to complete your application.
Customer Service Advisor in Pennington employer: Offsite Studios Ltd.
Contact Detail:
Offsite Studios Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Pennington
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Rydon Maintenance. Understand their values and what they do in the healthcare sector. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios and how you'd handle them. Think about your past experiences and be ready to share specific examples that highlight your skills and can-do attitude. We want to see how you shine under pressure!
✨Tip Number 3
Dress the part! Even if it's a virtual interview, make sure you look professional. It shows respect for the opportunity and sets a positive tone. Plus, it’ll boost your confidence when you’re speaking with the interviewers.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. And remember, apply through our website to ensure your application gets the attention it deserves!
We think you need these skills to ace Customer Service Advisor in Pennington
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experience match the Customer Service Advisor role. We want to see how you can bring your unique flair to our repairs and maintenance team!
Show Off Your Communication Skills: Since this role involves a lot of communication, be sure to showcase your excellent telephone and written communication skills in your application. We love candidates who can express themselves clearly and effectively!
Highlight Relevant Experience: If you've got previous customer service or helpdesk experience, make it shine! Even if it’s not directly in maintenance, we want to know how your background can contribute to our team at Rydon.
Apply Through Our Website: Don’t forget to apply through our dedicated careers page! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us.
How to prepare for a job interview at Offsite Studios Ltd.
✨Know the Company Inside Out
Before your interview, take some time to research Rydon Maintenance. Understand their services, especially in healthcare and housing sectors. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to communicate effectively is key. Prepare examples from your past experiences where you've successfully handled customer queries or resolved issues. This will demonstrate your capability to excel in the role.
✨Familiarise Yourself with KPIs and SLAs
Since the role involves monitoring KPIs and SLAs, brush up on what these terms mean and how they apply to customer service. Being able to discuss them during your interview will show that you understand the importance of meeting service standards.
✨Prepare Questions for Them
Interviews are a two-way street! Think of insightful questions to ask about the team dynamics, daily operations, or growth opportunities within Rydon. This not only shows your interest but also helps you gauge if the company is the right fit for you.
